Strategic Client Executive - TPA

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Strategic Client Executive is responsible for managing and nurturing relationships with key clients, particularly Third-Party Administrators (TPAs). This role involves understanding client needs, developing strategic plans to address those needs, and ensuring the delivery of exceptional service to drive client satisfaction and business growth.

What you'll do :

• Serve as the primary point of contact for key TPA clients, building and maintaining strong, long-term relationships.
• Understand client business objectives, challenges, and needs to provide tailored solutions.
• Regularly communicate with clients to ensure their satisfaction and address any concerns or issues.
• Develop and implement strategic account plans to achieve client goals and drive business growth.
• Identify opportunities for upselling and cross-selling additional services and solutions.
• Collaborate with internal teams to ensure the successful execution of client strategies and initiatives.
• Oversee the delivery of services to TPA clients, ensuring high-quality and timely execution.
• Coordinate with operations, product, and support teams to resolve any service-related issues.
• Monitor service performance and implement improvements as needed.
• Prepare and deliver presentations to clients on service performance, new offerings, and strategic initiatives.
• Generate regular reports on key metrics, performance, and client satisfaction.
• Provide insights and recommendations based on data analysis and client feedback.
• Manage contract renewals, negotiations, and amendments with TPA clients.
• Ensure compliance with contractual obligations and service level agreements (SLAs).
• Work with legal and finance teams to address any contractual or billing issues.
• Stay informed about industry trends, market conditions, and competitive landscape.
• Share relevant insights with clients to help them stay ahead of industry developments.
• Participate in industry events, conferences, and networking opportunities to enhance knowledge and relationships.
• Collaborate with cross-functional teams to ensure alignment and coordination in delivering client solutions.
• Provide leadership and mentorship to junior account managers and client service representatives.
• Foster a culture of client-centricity and continuous improvement within the team.

What you'll bring to Zelis :

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$115,000.00 - $153,000.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and / or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.