TAC Engineer / Senior Engineer (Washington)

Versa Networks Tac Engineer

Versa Networks, Inc. is a leading vendor of next-generation Software Defined solutions and architectures, called SASE (Secure Access Service Edge). Versa is providing an end-to-end solution that both simplifies and secures the WAN / branch office network.

The goal of Versa Networks is to provide unprecedented business advantages through a software-based approach that allows for unmatched agility, cost savings and flexibility. We have created a feature-rich, scalable yet simple to use software platform to implement many different enterprise and service provider use cases, including :

• Full software-defined branch for enterprise customers.
• Secure SD-WAN for enterprises with layered security.
• Next-generation managed services for service providers.

The TAC Engineer will be responsible for providing front line technical support to debug complex networking and security issues in customer production networks, specifically in the SDWAN deployments, by troubleshooting and replicating customer issues of diverse scope.

The candidate must have a bachelor's degree in Computer Science or equivalent field of study.

5+ years of hands on experience.

Helps customer solve reported product and network problems of varied complexity.

Troubleshooting network security related issues in production networks.

Replicate the customer issues in lab environment.

Work with engineering teams to replicate customer issues and test possible fixes.

Work on problems of diverse scope.

Create knowledge articles for subordinates and other team members.

Ability to write bash / python scripts is a plus.

Expertise in troubleshooting network security issues (IPsec, SSL VPNs, Authentication, Captive portal, AV, IPS, Radius, ACLs, Web Proxy, DNS Proxy, Cloud security).

ROUTING, OSPF & BGP, MPLS, Instance concept, L3VPN.

TCP / IP protocol suite, SFW, NGFW, QoS.

Understanding of PPPoE, DHCP and GRE tunnelling.

Understanding of SDWAN deployments is a plus.

Good understanding of various NATTING deployments and design.

Basic understanding of hardware level troubleshooting and system level troubleshooting.

Well verse with ticketing related process.

Scripting (bash / python / perl) knowledge is a plus.

Cloud computing (AWS / Azure / GCP deployments) is a plus.

Working knowledge of Linux / Unix environment.

Good understanding of Virtualization and related technologies.

Experience in troubleshooting complex networking and security related issue in production deployments.

The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.

Should be able to handle calls with the production customers while troubleshooting their network issues.

Commitment to customer delight is a must.

Quality focus, result & goal orientation.

Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment.

Prior experience of working with TAC environment will be a plus.

Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Team player, can-do attitude and takes initiative.

Ability to work independently as well as in a team (in start-up environment).

Good communication skills to work with cross-functional groups.

Strong skills in large-scale software design and development.

Excellent verbal and written communication skills.

Excellent troubleshooting and problem-solving skills.

Versa Networks is a rapidly growing organization and is built by people with vast experience in networking industry. We are a pragmatic team with a healthy work-life balance. We offer competitive compensation packages and quality of life benefit to everyone in an inspiring environment with skilled and passionate coworkers. Our exciting company culture offers a great place to work.