Sales Retention Supervisor

Sales Retention Supervisor / Revisits Coach

Cranford, NJ

Renewal by Andersen - Metro and Midwest

Renewal by Andersen windows is the custom division of Andersen® windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen® was founded with the objective of creating a different and better window and door replacement experience for homeowners.

This position plays an integral role within our Inside Sales team and overall success of our business. Our coaches are frontline leaders. Their voice, actions and presence shape the experience of their agents and contribute to the call center’s daily performance. This is a hybrid role that may require you to work onsite at our Cranford, NJ office up to four times per week. All characteristics for this role will include, but are not limited to the following~

Primary Responsibilities~

• Manage a team of Revisit agents who are re-engaging with customers who inquired with us but didn’t purchase
• Monitor live calls and ensure agents are following the appropriate scripts, using strong objection handling, and maintaining professionalism and proper phone etiquette.
• Engage and build rapport with revisits agents to create a cycle of accountability and trust
• Provide real-time support to help close appointments and build confidence within team
• Conduct 1~1 coaching sessions with agents to review performance, discuss areas for growth, and recognize successes
• Ensure your agents are aligned with company priorities and shifting objectives
• Multi-tasking in a fast-paced environment where attention to detail is paramount
• Abide by our Signature Service standard by giving excellent experiences to our customers EVERY time.

Qualifications~

Compensation and Benefits~ -

Schedule~