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Operational Planning Specialist

Operational Planning Specialist

Global Support and DevelopmentCharlotte, NC, US
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Operational Planning Specialist

Global Support and Development is seeking to hire an Operational Planning Specialist. The position is full-time, in-office, and located at HQ in Charlotte, N.C. Behind every great humanitarian mission is an even greater plan. That's where you come in! As our Operational Planning Specialist, you'll be the architect of readiness for Global Support and Development (GSD), maintaining the tools that allow us to strengthen communities and rapidly respond to crises. If you love thinking ahead and organizing essential information to ensure smooth operations, let's talk!

GSD offers a comprehensive benefits package to include :

  • Up to 25 days of accrued vacation
  • Up to 80 hours of annual sick leave
  • Up to 80 hours of Military Pay and 30 Days Differential
  • Medical, Dental and Vision (GSD covers monthly premium)
  • Group Life and AD&D Coverage (GSD covers monthly premium)
  • Retirement (Pre and Post Tax Options) and a Company Match
  • Matches on Qualified 529 Plans
  • Up to 14 Paid Holidays

Responsibilities :

  • Support the development and maintenance of mid-term (4-weeks to 4-months) operational planning products;
  • Assist with updating and maintaining the Global Operations Schedule (GOS) to ensure synchronization with all project and department timelines;
  • Prepare documentation such as deployment concepts, planning checklists, pre-trip briefings, and after-action reviews;
  • Support operational planning activities, including participation in synchronization meetings, tabletop and full-scale exercises, and partner engagement preparations;
  • Track project milestones and identify upcoming deadlines or potential planning gaps;
  • Coordinate with Maritime, Logistics, Field Operations, and Medical teams to receive and integrate planning inputs;
  • Maintain planning rosters, trackers, operational playbooks, and other tools to support readiness and deployability;
  • Prompt and action GSD's core values of accountability, humility, and integrity in all work we conduct;
  • Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact;
  • Other duties as assigned.

    • Qualifications :

    Required Experience :

  • Three (3) or more years of experience in operations, project management, or planning support roles;
  • Experience supporting coordination in humanitarian, emergency management, or response operation settings.

    • Education :

  • Bachelor's degree in emergency management, international affairs, operations, or related field; or equivalent experience.

    • Knowledge / Skills :

  • Excellent organizational and time management skills.
  • Familiarity with operational planning templates, tracking tools, or project management platforms;
  • Ability to develop and maintain a common operating picture for all stakeholders;
  • Proficiency in Google Workspace;
  • Proficient in using relational databases Airtable experience preferred;
  • Strong communication and interpersonal skills across technical and non-technical audiences.
  • Working knowledge of Spanish and / or French is desired.

    • Working Conditions and Physical Requirements :

  • At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States;
  • Routine domestic and international travel up to 20% is required.

    • GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime, and other), to mitigate risks. Consistent with the Americans with Disabilities Act (ADA) and North Carolina state law, GSD will provide reasonable accommodation for a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship or a direct threat to the health and / or safety of the individual or others.

    These working conditions and physical demands are described to provide a clear understanding of the nature of the role, including the essential deployment responsibilities that may be necessary, to ensure that potential candidates are well-prepared for the challenging and demanding nature of the duties and realities of disaster response work. GSD is not able to reasonably predict when or whether it will become necessary to deploy an employee in this position for disaster response work. Such decisions are made as circumstances arise to meet organizational needs, and employees in this role are therefore expected to be able to fulfill disaster response work responsibilities.

    Working Conditions During Non-Deployment Periods :

  • Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time;
  • Ability to use hands, reach, and independently lift and move items weighing up to 20 pounds, carry, push, and pull or otherwise move objects;
  • Ability to bend and stoop;
  • Ability to sit and view a computer screen for extended periods of time;
  • Ability to demonstrate manual dexterity to operate computer and other office equipment;
  • Ability to communicate effectively with others.

    • Working Conditions During Deployment Periods (Including Rapid Response) :

  • May be regularly exposed to and required to work in varying outdoor weather conditions, including extreme heat or cold, heavy rainfall, and other extreme weather events;
  • May be required to engage in irregular travel and / or work schedules, which may include extended hours exceeding 8 or 12 hours in a day for prolonged periods outside of the control of the individual;
  • While wearing appropriate personal protective equipment (PPE) which is required and provided by GSD :
  • Work may be conducted near moving mechanical parts, which could include exposure to loud noises;
  • Work may be conducted near and include potential exposure to fumes, airborne particles, and toxic or caustic chemicals; or
  • Work may be conducted in areas that include exposure to the risk of electrical shock or vibration.
  • Ability to obtain necessary travel documents and fulfill any other travel requirements (including an active passport, visa requirements, vaccinations, etc.);
  • This role may include deployments to support natural disaster response efforts within hazardous, dynamic, and unstable environments (economically / environmentally) in pre- and post- disaster scenarios, which could include, among other conditions : lack of access to medical care, exposure to critical incidents (including severe injury, death, traumatic encounters, and / or mental strain), and uncommon sleeping arrangements (i.e. not in a hotel, could include close living quarters and cohabitation);
  • GSD's nutritional environment contains milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat products. Ability to make dietary accommodations may be limited. Potential exposure to food borne allergens;
  • Employees may be required for this role to work upon our Humanitarian Vessel for up to 30 consecutive days. The vessel's working environment entails performing in conditions inherent to vessel travel, including but not limited to : steep and narrow stairs and living spaces, close quarters including cohabitation, sharp surfaces, metal gangways and ladders, heavy doors, European-type plugs and wiring (220-240v, 60Hz) which cannot support all American appliances, in addition to bright and flashing lights, loud noises, nuts and shellfish exposure, poor weather, movements which can trigger motion sickness, and / or limited access to hospital / definitive care. This setting involves various sea conditions, including but not limited to rough seas, adverse weather, and potential for sea sickness.

    • Physical Demands During Non-Deployment Periods :

  • Ability to perform work indoors in an office environment;
  • Ability to work a varied schedule to complete projects and meet deadlines in response to changing demands;
  • Ability to travel to attend meetings, industry or professional association conferences and stay overnight as required.

    • Physical Demands During Deployment Periods :

  • Must be able to remain in a stationary position (sitting or standing) for up to 50% of the time;
  • Ability to regularly engage in manual dexterity;
  • [FOR VESSEL] Essential physical requirements (depending on job description
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