Social Media Community Manager :

Primary Skills : SocialMedia-Expert, Writing-Advanced, Analytics-Intermediate, Engagement-Advanced, BrandWatch-Proficient

Location : San Diego, CA (Hybrid)(#LI-Hybrid)

Contract : W2

Duration : 12 months

Pay Range : $55 - $60 Per Hour

#LP

JOB SUMMARY :

The Social Media Community Manager will be pivotal in engaging with users across popular social channels such as Reddit, TikTok, Instagram, and Threads to foster positive word-of-mouth and enhance brand sentiment for TurboTax. This role involves close cooperation with both agency partners and internal teams (marketing, communications, and customer care) to leverage social listening tools like BrandWatch, synthesizing social voice-of-customer insights for strategic updates and managing brand reputation through crisis and content optimization. The successful candidate will support and enhance the brand's social presence through proactive posting, monitoring, and engagement strategies.

JOB REQUIREMENTS :

Engage actively with consumers across various social platforms to build and maintain positive brand sentiment.

Collaborate with agency partners and cross-functional teams to gather and provide actionable insights from social listening tools.

Handle crises and high-profile issues skillfully in coordination with senior leadership to protect and promote the brand's reputation.

Analyze and derive insights from top-performing content and platform trends for content conceptualization and optimization.

Support the brand's social media channels through regular publishing, vigilant monitoring, and engaging interactions.

Must have Skills

Proven expertise in social media platforms and community management.

Strong analytical skills with experience in social VOX and report generation.

Exceptional writing ability across various brands and channels.

Industry Experience :

Prior experience in software or technology brands, especially in tax preparation software, is preferred but not required.

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