Front Desk Operations Supervisor

Target Start Date : Late December 2025 Are you looking for a place where meaningful moments are made together? At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

As a Front Office Supervisor at AAH, you will assist in providing our Owners / guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where great benefits lead to a life fulfilled.

Competitive Pay Medical / Dental / Vision / 401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities

• Benefit Eligibility will vary by position Site Specific Benefits : Free On-Site Parking Department celebrations Associate Appreciation Week Monthly Associate recognition and reward programs As a Front Office Supervisor, a typical day will include : Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates / issues room keys.

Accommodates guest requests, contacting appropriate staff if necessary.

Follows up to ensure requests have been met.

Compiles and reviews daily reports / logs / contingency lists.

Answers, records, and processes all guest calls, requests, questions, or concerns.

Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.

Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Front Office Supervisor at AAH : Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift / Carry / Push / Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.