Ambulatory Systems Analyst

Ambulatory Systems Analyst

Position Summary

Analyst will serve as technical subject matter expert within the practice, pertaining to the Allscripts-Veradigm platform. Analyst will be a key operational partner to physicians, clinical teams and administration. They will maintain an excellent technical knowledge of the software application and best practices, and will stay abreast of upcoming changes, software options, risk mitigation techniques, and the overarching system strategy as per administration. Analyst will be an excellent steward of organizational finances and time. Analyst will manage PM & EHR troubleshooting, and oversee upgrades and programs interfacing with the system. They will serve as expert resource for ambulatory providers and teams. Adheres to regulatory requirements and SJ / C Strategic Information Systems goals.

Education

Bachelors Degree - Required

Experience

3-5 Years supporting computer software applications, project management and health system functions and relationships - Required

1 Year installing / maintaining computer system applications - Required

1 Year ambulatory medical practice work experience - Preferred

Formal training in information systems, desktop applications, databases, software development packages, and programming languages ideal; Basic to advanced technical troubleshooting preferred; Successful completion of training on Microsoft Windows operation system, Office applications, and assigned software applications; Excellent problem solving and communication skills

License & Certification

None Required

Core Job Functions

• Problem resolution for clinical and support staff within the allscripts system. Builds and maintains system user accounts. Creates profiles for new users and providers. Terminates accounts as requested by manager / director, serving as central contract and SME on enduser access and security to EHR Create and terminate new endusers per their HR status. Analyzes and resolves problems for ambulatory application and readily assists stakeholders. Provides on-site support during go lives and upgrades. Escalates problems outside of scope to appropriate person, vendor, or group. Researches functionality options and resolutions. Ensures software vendors have the information and resources necessary to resolve application problems. Password and account reset assistance. When solution is outside scope, assists with escalations and Liasing between practice end-users and IT support department using defined process and helpdesk tools. Communicates all abnormal process discoveries, system breaks and threats to safety and privacy immediately to operational or IS leadership / vendor as warranted. Participates in testing and validation with contracted / interfaced vendors, as warranted. Oversees and facilitates software upgrades, at all practice locations. Manually installs software and add-ons as warranted per operational need (may require local travel). Makes hardware recommendations as necessary and assists with interface testing. Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to "live" date. Reports problems or issues to vendor and in-house staff during testing to ensure timely resolution. Serves as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effects of application utilization on provider work flows. Play crucial role in system maintenance and build. Assists in maintenance of clinical documentation templates, and referral software / interface. Maintains and customizes user dictionaries, menus and screen displays according to operational need per management approval. Adheres to project management and change control. Serves as point contact for patients and portal troubleshooting. Assists with MIPs data submission and reporting / quality build and mapping for quality reports. Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions. Understands data structures and is proficient with translating end user needs. Log all system changes and track incoming requests, update statuses.
• Shows end-users how to properly use Allscripts. Hosts meaningful, relevant, and effective provider / end user training, serving as a clinical application training expert in planned educational forums / classes, as well as ad-hoc and realtime training venues. Provides elbow to elbow support for new clinicians and technicians. Provides direct, hands-on education and support to staff in the use of technology in a manner which promotes patient safety and confidentiality. Hosts and manages new end user training forums 1-3 times per month. Actively assigns vendor education videos and tools to endusers from the learning library. Coaches, mentors, and motivates staff and providers to help adapt to software changes. Consistently strives to improve knowledge and skills in the development of clinical systems and processes. Stays abreast of EHR offerings, upgrades, new functionality, best practices, and training tools. Assists management with the development of application training materials, and formally train new staff on the application functionality. Creates tip sheets and zooms, or huddles as needed to teach content. Remains accessible resource for administration, management, physicians and staff, exhibiting positive and supportive behavior.
• Maintains an excellent knowledge of software application, best practice workflows, and stay abreast of upcoming changes, keeping operational safe guards, efficiency and needs at front and center of focus. Performs regular analysis of workflow adherence. Maintains current understanding of common CPOE, MIPs, registration, clinical documentation, portal, resulting, support encounters, procedural, HIM indexing, and referral workflows, etc and provide meaningful feedback on process. Optimization of Allscripts system, provide recommendations for the automation of manual processes to management. Submit pending change requests through the change management channels. Consults with vendor experts and others in industry to determine the most appropriate technical strategy to meet a business need or operational gap. Oversees new software / integration / updates / interface deployments, and manage their preparation and rollouts within the practice. Comprehends the clinical needs and documentation process of Physicians, Nurses, clinic staff, and registration staff, within the ambulatory setting. Interacts and rounds daily within clinics and staff, to perform ongoing assessments of whether technology is meeting the needs of the department. Enhances, does not impede workflow. Follows up on pending requests with end users. Analyzes business requirements- design, develop, test, implement, maintain, and support software changes as approved in change management process. Participates in workflow re-engineering, workflow flowsheet development, and focus group meetings to engage end-users and leadership.
• Provides expertise in data extraction, integrity validation, report writing, KPI and metric mapping and fine tuning as warranted to produce meaningful data to management. Point of contact for analytics as requested by Director, manager and senior administration. Creates workbench reports as requested in absence of manager, create novel reports per administration. Extracts general data as warranted to support operations of physician practice, as assigned by management (finances, productivity, referrals, denials, etc). Compiles clinical and quality reports as needed for clinical leaders, assist with MIPs workflows and mapping. Evaluates opportunities to improve analytics.
• Maintains timely, open communication with practitioners, and stakeholders, providing following ups and resolutions. Networks and maintains productive and supportive relationships with Support departments and management, IS, and others outside of immediate service area. Serves as a project lead on technical integrations, minding budgetary and operational needs. Briefs management and Director on projects status and goals. Participates in collaborative decision-making, in matrix reporting structure. Respects decision hierarchy, proactively manages change management process with operational leadership, confirming requests are aligned with strategy, compliance, in scope, reasonable, etc. Develops and maintains relationships with vendors. Attends vendor training as needed. Attends vendor user groups and conferences. Partners with vendors to resolve open tickets, and presses vendors for accountability for their assigned work. Collaborates with software vendor, and internal support departments ie human resources, IT, compliance, and HIM to maintain and vet compliance with Federal and State laws regarding privacy, security and protection of information resources. Identifies potential technical failures proactively and devise contingency plans. Communicates readily to leadership and IS.
• Leads projects as assigned by director / operations manager related to electronic medical record and related practice functionality. Maintains current and complete documentation of changes for all supported applications, director and manager must sign off on all core build changes that could potentially disrupt operations. Assists with development / revision of workflow mapping, and internal policies as warranted. Basic hardware troubleshooting, assisting practice leaders with device troubleshooting and connectivity. Relays issues to IS as appropriate.

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