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Lead Product Performance Consultant

Lead Product Performance Consultant

PayPalChicago, IL, United States
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Overview

Join to apply for the Lead Product Performance Consultant role at PayPal .

PayPal has been revolutionizing commerce globally for more than 25 years. We provide end-to-end payment solutions for merchants and consumers, enabling secure, fast, and flexible payments across multiple markets. We operate a global network that connects hundreds of millions of merchants and customers and supports cross-border payments, risk management, and merchant services.

Job Description Summary

As a valuable member of our team, you will play a crucial role in ensuring the delivery of exceptional payment solutions for our enterprise merchant offering through strategic partnerships.

Essential Responsibilities

  • Inputs to product strategy with cross-functional stakeholders aligned with the shared product vision.
  • Implements the architectural roadmap balancing innovative design, regulatory requirements, time-to-market, customer needs, and product profitability.
  • Define and validate customer experience requirements and input to decision making.
  • Monitor metrics that inform product success, including usability studies, research, and market analysis.
  • Manage one or more workstreams (analytics, customer discovery, market research, competitive analysis) to drive data-driven decisions.
  • Monitor product profitability measures, including budget.
  • Participate in operational mechanisms that drive execution and accountability (Product Reviews, Operating Reviews, Business Reviews). Interface with product leadership as needed.
  • Partner with content developers, data scientists, product designers, and user experience researchers.

Expected Qualifications

  • Minimum of 8 years of relevant work experience and a Bachelor’s degree or equivalent.

    • Additional Responsibilities And Preferred Qualifications

  • Client Aptitude : Engage with global enterprise clients to support sales teams and advise on deals with large enterprise merchants.
  • Connector : Collaborate with Product, Engineering, Finance, Support, Global Sales, Professional Services, and Account Management to drive outcomes.
  • Global Reach : This is a global role involving interaction with teams and clients worldwide.
  • Distilling Complexity : Train and educate the organization on payments and the broader commerce ecosystem; distill complex concepts into clear insights.
  • Evangelizing : Serve as a thought leader for enterprise merchants; engage in merchant communications, conferences, partner collaboration, and webinars.

    • Key Responsibilities & Accountability

  • Data Science Driven Analysis : Analyze datasets to identify trends and insights; collaborate with teams to deliver actionable insights.
  • Drive Global Payment Processing Deals : Own successful sales and account expansion for payment processing deals globally.
  • Payments Expertise for Strategic Initiatives : Advise on Local Payment Method expansion, omnichannel experiences, and ecommerce solutions.
  • Influence Product Roadmap : Collaborate to influence the Payments Platform roadmap to meet merchant needs.
  • Consult and Articulate Value : Work with commercialization teams to articulate merchant value propositions.
  • Navigate Compliance and Rules : Ensure adherence to regulatory frameworks for enterprise merchants and marketplaces.
  • Establish Thought Leadership : Position PayPal as a thought leader in enabling global payments for large enterprises and marketplaces.
  • Strengthen Organizational Systems : Improve systems related to regulations, compliance, legal, scheme rules, and sales motions.

    • Skills, Experience and Education

  • Data Science Proficiency : Design and implement advanced data analysis models; drive data science best practices.
  • Payments Industry Expertise : 5+ years in payments, especially with large enterprise card and payment processing.
  • B2B Sales & Relationship Building : 2–3 years in B2B sales and relationship development.
  • Partner Relationship Development : Experience in identifying and contracting enterprise partnerships.
  • Enterprise Merchant & Marketplace Expertise : Hands-on experience with processing and payout needs of enterprise merchants and marketplaces.
  • Regional Payments Experience : Experience in EU / UK / EMEA / APAC / LatAm regions.
  • Effective Communication : Strong ability to engage with stakeholders at all levels.
  • B2B and Product Software Proficiency : Proficient with tools like PowerPoint, Salesforce, Jira, and SharePoint.

    • Compensation and Benefits

    PayPal is committed to fair and equitable compensation practices. Actual compensation is based on location, skills, and experience. The total compensation for this role may include base salary, performance bonus or incentive compensation, equity, and benefits. For more information, visit https : / / www.paypalbenefits.com.

    Work Model

    PayPal’s balanced hybrid work model offers a mix of in-office and remote work designed for collaboration and flexibility.

    Equal Opportunity and Belonging

    PayPal provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity and / or expression, or any other protected characteristic. Reasonable accommodations are provided for qualified individuals with disabilities. For accessibility concerns, contact paypalglobaltalentacquisition@paypal.com.

    Call to Action

    We encourage qualified candidates to apply and join our diverse, global team.

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    Performance Consultant • Chicago, IL, United States