Student Support Associate (Colorado Springs)

Join the ACI Learning Adventure!

Our Mission

Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the waywith innovation, exceptional experiences, and impactful results.

We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth.

The ACI Team

Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech.

Purpose-Driven Culture

At ACI Learning, work isn't just a job. It's a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.

Your Opportunity

Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!

Who We Are

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

Student Support Associate

Pay Rate : $17 - $19 / hour

What You'll Do

As a Student Support Associate at ACI Learning, you'll be the friendly, reliable point of contact that keeps our learners confident and supported throughout their journey. You'll help students stay on track with their courses, assist with attendance, scheduling, and academic progress, and make sure every interaction feels personal, professional, and empowering.

You'll handle questions across multiple channels phone, chat, email, and text providing timely, Tier 1 support and connecting learners with the right team when needed. You'll also help maintain accurate student records in Salesforce, support compliance requirements, and collaborate across departments to make sure no learner slips through the cracks.

When working onsite, you'll manage the front desk, greet visitors, handle mail and deliveries, and keep our shared spaces organized and welcoming all while helping create a supportive, learner-first environment.

What You'll Need (Requirements)

Minimum :

• 1â??2 years of experience in a customer service or administrative support role, ideally in a fast-paced, learner- or client-focused environment.
• Excellent communication and problem-solving skills you enjoy helping people and keeping things organized.
• Strong computer literacy, including comfort with Microsoft Office tools.
• A collaborative mindset with the ability to adapt quickly and stay calm under pressure.
• Commitment to ACI Learning's values : accountability, customer focus, integrity, passion, resourcefulness, and teamwork.

Preferred :

What We're Counting On From You

First 60 Days

Longer Term

At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting.

Pay range

$17

$19 USD

Why ACI Learning is Your Next Big Move

Comprehensive medical, dental, and vision coveragestarting the 1st of the month after your hire date.

Four weeks of paid parental or medical leave, so you can focus on what matters most.

Flexible PTO policy, sick time, and eight paid holidays because we believe in balance.

401(k) retirement plan with immediate vesting and up to 5% matching contributions we invest in your future from day one.

One free course each year after 90 days advancing your skills is part of the job.

Tuition assistance to support your continued education and professional growth.