Donor Relations Coordinator

Be a Star at Straz Center for the Performing Arts!

Straz Center is seeking a Donor Relations Coordinator to join our development team. This position provides excellent customer service and stewardship to Straz Center donors in support of the Development department's fundraising goals and strategies. The Donor Relations Coordinator handles concierge ticketing and reservations for donors at $1,000+ levels, responds to inbound inquiries, and ensures fulfillment of donor benefits. The Coordinator assists with receiving new and renewed gifts and proactively engages with mid-level and leadership-level donors to nurture donor loyalty and foster personal relationships.

The position works collaboratively to ensure consistent, well-executed customer service practices and completes administrative tasks in support of overall stewardship efforts. This dynamic position requires the ability to anticipate donor's needs, think critically, and offer solutions to problems with a high level of professionalism and discernment.

Located in downtown Tampa, the 335,000 square-foot Straz Center, one of the largest performing arts complexes in the country, offers a team-based work environment that shows our dedication to the community every day. We reward our full-time employees with a strong benefits package including options for health / dental, vision, etc., discounted downtown parking, food and show discounts, plus a generous 403(b) plan and up to 27 days of PTO / Holidays per year.

Essential Functions :

Ticketing

• Maintains comprehensive understanding of Straz Center programs and ticketing policies to effectively handle ticket sales, exchanges and dining reservations for donors who give $1,000+; coordinates with Ticket Sales Office and Individual Giving team to ensure exceptional service during donor presales.
• Handles other ticketing requests as required for luxury box holders, sponsors, prospects, board members, and Straz Center VIPs.
• Coordinates season ticket renewals for qualified donors, including receipts of annual gifts when required as part of the renewal process.
• Documents and assists with the season ticket seat upgrade process and requests and manages fulfillment.
• Responsible for managing incoming requests received by multiple phone extensions and dedicated email in-box and responding in a timely manner.

Gift Receipt and Benefit Fulfillment

Stewardship

General / Administrative

Secondary Functions :

Minimum Qualifications (Knowledge, Skills, and Abilities) :

Education and Work Experience :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. A ll qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Please visit our website at to learn more about the Straz Center.

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