Desktop Support I

Overview

Desktop Support I – first point of contact for IT support, providing tier 1 client support for all technical issues related to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user setup and authorization. This role serves Milwaukee County employees, contractors, and vendors, building and imaging PCs and laptops, configuring printers, supporting peripherals, and managing user accounts through an ITIL-based workflow.

Location & Employment

Location : Wauwatosa, Wisconsin

Job Type : Contract

Salary : $18.71 - $18.72 per hour

Work Hours : 8 am to 5 pm

Education : Bachelor's degree

Responsibilities

• Provide daily support for PC hardware and software, including Windows 10, Office 365, and other enterprise applications.
• Participate in installing, configuring, and maintaining computer operating systems and images.
• Install and troubleshoot peripherals for users.
• Assist in troubleshooting smartphones and other related devices.
• Ask appropriate probing questions to gather relevant information to aid in resolution of requests.
• Document, track, and monitor client incidents and requests in the ticketing system to ensure timely and accurate resolution.
• Set client expectations when opening and assigning tickets and ensure all services are executed on time in accordance with service level agreements.
• Prioritize and escalates support incidents and requests based on business impact and documented guidelines.
• Recommend improvements to assist end users and improve overall daily operating procedures.
• Acquire and maintain current knowledge of core hardware standards, applications, and new technologies to provide technically accurate solutions to clients.
• Assist in special projects as needed.
• Participate in on-call rotation.

Qualifications

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact.

Benefits

Medical, prescription, dental, vision, AD&D, and life insurance offerings; short-term disability; 401 K plan (all benefits based on eligibility). Pay offered based on education, work experience, location, job duties, certifications, etc.

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