Tech Support Specialist

Optum • Tampa, FL, US

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Pay found in job post

$23.41 / hr - $41.83 / hr

Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Care Field Services analysts provide on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.

Primary Responsibilities

Serve as the on-site escalation point of contact for clinicians seeking technical assistance on-site
Must be willing and able to travel on-site to provide IT Support within a 50-mile radius
Perform on-site troubleshooting through diagnostic techniques and pertinent questions
Provide effective communication with the customers
Direct unresolved issues to the next level of support
Log and record issues and resolutions
Participate in On-Call rotation to provide after-hours support
Install workstations, printers, phone and fax machines, computers and appropriate software applications and ensure that all are in good working condition
Provide technical expertise / training to end-users as needed to resolve equipment or software issues
Diagnose, troubleshoot and resolve a wide variety of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required
Prioritize and manage heavy workload in a dynamic and diverse environment
Work with minimal direction but remain focused on critical and priority items
Adapt to new technologies, process new information and help customers through technological changes. Improve and implement procedures as needed and / or assigned
Coordinate new access needs and security changes, including coordination with internal IT leadership to establish system access and communicate back to user with relevant user ID and password information
Direct the activities of outside contract resources to support hardware installations and / or repair as necessary
Assure necessary security of all IT assets, including physical security of equipment, data, and software, and ensuring appropriate backup of data and programs
Complete and maintain an inventory process to track new and old equipment and software
Ensure that all assets are properly tracked and documented for management audit and legal purposes
Improve and implement procedures as needed and / or assigned. Develop and maintain positive and professional relationships with all internal and external customers
Support the vision and values of Optum and abide by all policies and procedures
Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks; evaluate emerging trends to drive continuous improvement and strategic innovation

Collaboration

Work with other departments to resolve issues for internal staff and external clients

Follow-up and update customers with status and information

Liaise with leadership and vendors for implementation of new process and workflow

Manage escalations from the Help Desk to ensure timely resolution

Perform hands-on fixes, including software and hardware installations

Maintain a knowledge base for problem resolution

Assess and recommend system reconfigurations based on trends

Perform end-user training

Pay and benefits information : Pay is based on several factors including local labor markets, education, work experience, certifications, etc. In addition to salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. The hourly pay range above is based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer and a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Required Qualifications

High School Diploma / GED (or higher)

2+ years of full-time work experience in Information Technology

2+ years of experience with providing IT desktop support

2+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure

2+ years of experience installing and supporting networked devices such as printers and scanners

2+ years of experience with Microsoft Office products, Windows Operating System, backup software applications, Cisco hardware and software, Microsoft SharePoint technologies and HP hardware platforms along with other related technical skills

Access to reliable transportation and a valid US driver's license

Preferred Qualifications / Soft Skills

Ability to communicate effectively, both orally and in writing

Ability to analyze and create solutions based upon data available

Ability to use time and resources effectively and efficiently to complete work and special projects

Strong deductive skills in analyzing problematic systems and developing stopgap or permanent solutions

Able to prioritize and execute on multiple projects in a high-pressure environment

Asset management experience

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology

Industries : Hospitals and Health Care

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Tech Support Specialist • Tampa, FL, US