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Help Desk Tier II (DHA)

Help Desk Tier II (DHA)

Quadrant, Inc.Falls Church, VA, US
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Help Desk Tier II (DHA)

Location : Falls Church, VA

Salary : From $64,000 per year

Must-Have Qualifications :

  • Active DoD Secret or Level 3 clearance
  • Experienced Help Desk Tier II professional
  • 4+ years of enterprise-level IT support experience
  • Knowledge of Windows 7 / 10 and MS Office suite, especially Windows 10 environment
  • Workstation administration and management skills
  • Experience with IT ticketing systems (Remedy, Heat), VPNs, remote tools, VMware, Office 13, Exchange, Active Directory, and laptop technologies (preferred)
  • Strong communication skills and ability to build rapport with clients
  • Active Security+CE or higher IAT certification
  • Bachelor's Degree or 4+ years related IT experience

Responsibilities :

  • Interact daily with clients, including high-level government employees
  • Represent the company professionally in all client engagements
  • Address hardware, software, or connection issues
  • Support desktop / laptop users and troubleshoot software like Microsoft, Adobe, Roxio, etc.
  • Educate and train customers to resolve issues
  • Manage backup, recovery, and data restoration procedures
  • Provide phone and in-person support for email, LAN / WAN, user accounts, Active Directory, desktop images, and applications
  • Document incidents and work orders with detailed steps and resolutions
  • Serve as the first point of contact for troubleshooting IT problems
  • Quadrant is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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    Help Desk • Falls Church, VA, US

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