Liquor Store Manager II

Liquor Store Manager II

This role will effectively lead, manage, and develop overall stand-alone liquor store operations and associates to execute best practices and maximize sales and profitability. Responsible for the profit and loss (P&L) for their store and must use leadership and merchandising skills to manage the product levels and make sound business decisions by creating a shopping and working environment that exemplifies the company's commitment to and vision of service, quality, and neighborhood partnerships.

Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Demonstrates and role model exceptional customer service exceeding customer expectations. Ensures associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly, and business-like manner in order to promote the company image as a service-oriented operation. Establishes and maintains a professional working relationship with customers, associates, vendors, suppliers, and regulatory agencies.

Oversees the financial budget, in-stocks, inventory, shrink, and expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning to associates. Reviews P&L for business opportunities to determine areas for improvement and communicate finds store status and plans of action with district manager.

Recruits, interviews and hires the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Ensures new associates receive proper orientation and training and conducts regular evaluations of direct and indirect reports. Manages, supports and develops associates through feedback, praise, and recognition. Ensures adherence to all state and federal employment laws and company policies and procedures through partnership with human resource and legal department support staff. Assists in addressing performance issues or recommending separation when necessary.

Performs other job-related duties as assigned.

Required Education : High School / GED

Diploma

Preferred Education :

English and Spanish

Relevant Experience :

3-6 yrs minimum supervisory experience

1-5 yrs minimum

Knowledge, Skills & Abilities Required :

Must be at least 21 years of age.

Proven experience in a SEG lead position; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business.

Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.

High standard of integrity and reliability.

Demonstrated strong customer service skills, effectively addressing customer issues, and controlling business impact. Proficient with computer applications used in effectively operating the department

Knowledge of liquor, wines, and beers.

Exceptional interpersonal, motivational, customer service, and communication skills.

Alcohol Compliance Training

Environmental Factors :

Retail - Location Management : Physical Demands : While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and / or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions : While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet / humid working conditions. Safety Risk Factors : The employee is frequently required to twist back and / or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment : cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment : baler / compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment : Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement : 250 lbs. Lifting Requirement : 70 lbs.

Travel Percent & Overnight :

None

No

Shift(s) : Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one closing shift each week.