Customer Experience Specialist

Job Description

Job Description

We are looking for a dedicated Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract-to-Permanent position, you will play a pivotal role in ensuring exceptional service delivery and fostering strong relationships with our customers. This role offers the opportunity to work in a fast-paced environment where your skills will directly contribute to the success and reputation of the company.

Responsibilities :

• Respond promptly to incoming customer calls regarding service, maintenance, and repair inquiries.
• Coordinate and schedule service appointments, ensuring timely dispatch of technicians to address customer needs.
• Provide empathetic and effective solutions to customer concerns, striving to deliver a positive experience with every interaction.
• Create and update customer account information in the company’s CRM system to maintain accurate records.
• Organize and track service-related data using spreadsheets and administrative tools for efficient record-keeping.
• Conduct follow-up activities to ensure all customer issues are resolved to their satisfaction.
• Assist with administrative tasks, including billing and reporting, to support the team’s operations.
• Prioritize urgent customer requests and adapt workflows to address immediate needs effectively.
• Serve as a brand ambassador by maintaining high standards of service quality and professionalism in all interactions.
• Minimum of 1 year of experience in customer service or a related role.
• Proficiency in using CRM systems and office software, including Microsoft Excel.
• Strong ability to handle inbound calls and assist customers with diverse needs.
• Excellent organizational skills for scheduling appointments and managing service data.
• Exceptional communication and problem-solving abilities, especially under pressure.
• Familiarity with billing functions and administrative processes.
• Demonstrated ability to multitask and adapt to changing priorities in a fast-paced environment.
• Attention to detail and accuracy in data entry and record-keeping.