Tech Support Field TechnicianRoyPow USA Technology Co LTD • Los Angeles, CA, US
Tech Support Field Technician
RoyPow USA Technology Co LTD • Los Angeles, CA, US
job_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionMust be willing to travel within the US (all expenses will be Covered by the Company) Some technical support experience Strong problem-solving and troubleshooting skills Excellent communication and customer service skills Familiarity with lithium batteries (Preferred) Associates degree in relative field (Preferred) Bilingual in English and Chinese (Preferred). Benefits : Medical Vision Dental PTO 401(K) 401(K) match Bonus opportunities 8 hour shift Monday to Friday Technical support : 1 year (Required) Hardware Repair : 1 year (Required)
Job Description
Job Description
Description :
RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.
Job duties :
- Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
- Troubleshooting technical issues and working to resolve them in a timely manner.
- Maintaining accurate and up-to-date records of customer interactions and technical support requests.
- Assisting with product installation and maintenance as needed.
Requirements :
Job Type : Full-time
Pay : $21.00 - $25.00 per hour
Compensation Package :
Schedule :
Experience :
Requirements :
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Field Support Technician • Los Angeles, CA, US
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