Human Resources Shared Services Specialist - FT - Days - MSS

HR Shared Service Specialist

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

As a member of the HR Shared Services team, the HR Shared Service Specialist will serve as the first point of contact and deliver front line support to the MHS Human Resources team as well as to employees and leaders throughout the organization. The HR Shared Services Specialist will respond to employee inquiries and leadership requests, by identifying solutions and escalate as needed. Additionally, this role will contribute to the development of long term development of key HR processes during the life cycle phases of new hire through termination processes. This position requires good judgement and initiative and is accountable for the quality and productivity of requests.

Responsibilities :

• Troubleshoots and resolves issues, and recommends changes for process improvement.
• Responds to questions on human resources policies and procedures, directing employees to self-service options as appropriate.
• Manages incoming calls and ensure first call resolution for basic and complex inquiries.
• Enters and maintains data in the HR files or HR system to ensure compliance with federal, state and regulatory standards.
• De-escalate high tension situations while reassuring callers they will receive assistance with the utmost care and attention.
• Troubleshoots and resolves issues and makes recommendations for process improvements.
• Manages and processes HR transactions, (including onboarding, transfers, terminations, job and personal data changes, employee verifications and other core HR functional and operational responsibilities).
• Utilizes case management system tools to respond to written and oral inquiries from employees, leaders, regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures.

Competencies :

ACCOUNTABILITY, ACCURACY - HR, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS (6), PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements :

High School Diploma or Equivalent (Required)

Additional Job Information :

Complexity of Work : Must possess strong customer services orientation with the ability to navigate complex conversations, determine needs and provide solutions Ability to exercise effective judgement, and sensitivity to callers and potentially difficult situations Must be extremely organized and detail oriented with the ability to shift priorities as needed Proven skill at handling stressful issues and interacting with all levels of the organization in a courteous and professional manner Ability to handle multiple projects simultaneously in a fast paced organization Independent problem solver or knowledge when to appropriately escalate Required Work Experience : Minimum one (1) year experience in Human Resources, or Front Line Call Center / Customer Service / Shared Services role Other Information : Associates degree preferred

Working Conditions and Physical Requirements :

75 lbs Non-Patient = 0%

75 lbs Non-Patient = 0%

Shift : Primarily for office workers - not eligible for shift differential

Disclaimer : This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net