Complaints Specialist

A company is looking for a Complaints Specialist to handle customer inquiries and improve customer experience.

Key Responsibilities

Follow communication scripts and clarify customer needs while providing solutions

Upsell products and build sustainable relationships with customers

Maintain accurate records of all customer interactions in the database

Required Qualifications

1-3 years of experience in customer service or a supervisory role

Proficient in English and working knowledge of MS Office

Tech-savvy with familiarity in telephone equipment and relevant software

Experience in customer success and retention

Ability to work independently in a fast-paced environment