Residential Sales Plumbing Advisor

Job Description

Job Description

Transform Your Career with Benjamin Franklin Plumbing!

At Benjamin Franklin Plumbing , we’re more than plumbers—we’re trusted experts committed to delivering exceptional service and creating positive experiences for every customer. If you’re a skilled residential plumber who takes pride in your work, enjoys building relationships, and wants to grow your career while earning top pay, we want you on our team. Here, your expertise, integrity, and dedication are recognized and rewarded, and you’ll find a supportive environment with opportunities for professional growth.

Job Title : Residential Service Plumber / Plumbing Advisor

As a Residential Service Plumber , you’ll combine your technical plumbing expertise with strong customer service and sales skills. You’ll work directly with homeowners to diagnose, repair, and install plumbing systems while identifying opportunities for additional services. You’ll manage your own leads, perform high-quality plumbing work, and provide expert guidance to customers to solve their problems efficiently and effectively.

This role is ideal for plumbers who can deliver excellent service, grow sales, and represent Benjamin Franklin Plumbing with professionalism and pride.

Key Responsibilities

Deliver Exceptional Service : Perform residential plumbing repairs, installations, and maintenance with precision and professionalism.

Drive Sales : Identify opportunities to upsell services and solutions such as repipes, water treatment systems, and other high-value projects. Manage leads independently to close additional sales.

Customer Relationships : Build trust with clients by explaining work clearly, addressing concerns, and providing a positive service experience.

Follow-Up : Ensure customers are satisfied after each project and address any additional needs promptly.

Performance Metrics : Maintain high closing rates, meet sales targets, and uphold the company’s 5-star reputation through top-quality work and service.

Other Duties : Support team operations and perform additional tasks as needed to ensure smooth service delivery.

Qualifications

Experience : 5–6 years of residential plumbing service and repair. Must be comfortable with installations, diagnostics, and complex repairs.

Technical Expertise : Knowledge of plumbing codes, permitting processes, and proficiency with tools like sewer cameras, leak detection devices, and standard plumbing tools.

Sales Skills : Ability to generate leads, identify customer needs, and sell additional plumbing services effectively.

CRM Skills : Experience with ServiceTitan or similar software is a plus.

Communication : Strong interpersonal skills and a customer-first attitude.

Organizational Skills : Ability to manage multiple service calls and projects efficiently.

Physical Requirements : Comfortable lifting up to 90 lbs, working in tight spaces, standing, crawling, climbing, and operating in various weather conditions.

Driver’s License : Must have a valid driver’s license and be able to travel to customer job sites.

What We Offer

Top performers can earn $150k+ per year .

Full-time employment with robust earning potential.

Health Benefits : Free HSA for medical coverage, plus low-cost plans.

Dental & Vision Insurance and Life Insurance .

Paid Time Off (PTO) and Paid Holidays.

401(k) with employer match .

Company Vehicle, Fuel Card, and iPad provided.

Career growth opportunities across Service Minds brands, including Benjamin Franklin Plumbing, Mister Sparky, and One Hour Heating & Air.

Employee discounts on services across all Service Minds companies.

Join Our Team

At Benjamin Franklin Plumbing , we recognize your skills, support your growth, and reward hard work. If you’re ready to take your plumbing career to the next level, help homeowners, and maximize your earning potential, apply today. Your expertise, professionalism, and dedication will make a real impact—while you thrive in a career you love.