Luxury Residential Associate Home Manager

My Estate ConciergeFayville, MA, US

job_description.job_card.1_day_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

Salary : $53,965.00-$78,265.00

Were looking for an Associate Client Manager to support our Client Management team in delivering exceptional service to high-end residential properties.In this dynamic, hands-on role, youll assist with home maintenance coordination, client communications, field team support, and internal process optimization. Youll help ensure that every client experience reflects the high standards of our brand and team. About 20% of your time will involve visiting client homes across Greater Boston.

Responsibilities

Collaborate with Client Managers to ensure all homeowner maintenance and service needs are fulfilled
Schedule and coordinate internal field teams, subcontractors, and trades for responsive and routine maintenance, punch list completion, and small tasks
Take ownership of task executionincluding scheduling, home access coordination, and clear communication with the team
Ensure work orders are set up accurately and maintained within Salesforce CRM, with clear documentation and timely updates
Monitor job status and field progress, helping to triage next-day schedules and logistics
Share completed work order reports with clients and maintain strong client communication via email and phone
Visit client homes occasionally to support job oversight and relationship management
Identify and suggest process improvements for workflow efficiency and scalability
Assist in maintaining high standards of service quality and professionalism across all interactions
Uphold and model MECs core values both in and outside of client interactions
Support special projects and cross-functional team initiatives as needed

Location & Commitments

This position is primarily based at 2 Willow Street, #202, Southborough, MA 01745 with occasional travel to client homes.Opportunities for flexible working arrangements where applicable.

Full-time role (40 hours per week).

Requirements

Bachelors degree preferred; relevant coursework in Project Management, CRM, Communications, or Operations a plus

3+ years of experience in CRM platforms (Salesforce preferred), client services, team coordination, or home care / maintenance support

Proficient in Microsoft Office Suite

Excellent communication, organization, and problem-solving skills

Ability to multitask, manage shifting priorities, and stay calm under pressure

Professional, customer-first mindset with a proactive approach

Strong interpersonal skills and the ability to work effectively with diverse teams

Salary Range

Base salary : $53,965.00-$78,265.00 per year, based on a 40-hour workweek.

Contact Us to Apply

If youre ready to take the next step in your career and want to join a team that values collaboration, growth, and exceptional service, wed love to hear from you.

Submit your resume for consideration.

serp_jobs.job_alerts.create_a_job

Manager Residential • Fayville, MA, US