Customer Service Representative

Now Hiring : Bilingual Sr. Customer Service Representative (OneCare) 3 Openings

Location : Orange, CA (On-site | Full-Time)

Job Type : Temporary Contract (Z TEMP)

Pay Range : $23.92 $33.48 per hour

Schedule : Monday to Friday | 8 : 00 AM 5 : 00 PM

Overview :

A mission-driven, community-based healthcare organization is seeking Bilingual Sr. Customer Service Representatives to join its OneCare Customer Service Department . These representatives will play a vital role in supporting member and provider inquiries, focusing on service excellence, collaboration, and respectful communication.

Key Responsibilities :

• Respond to member and provider inquiries (eligibility, enrollment, claims, referrals, authorizations, etc.)
• Serve as a senior resource for junior staff and support complex case resolutions
• Accurately document all member interactions and follow through on all cases
• Coordinate with internal departments and external agencies as needed
• Meet departmental quality and productivity standards
• Participate in continuous improvement efforts and team goals

Minimum Qualifications :

Arabic, Chinese, Farsi, Korean, Russian, Spanish, or Vietnamese

Preferred Qualifications :

Core Competencies :

Work Environment :

Application Instructions :

Interested candidates should submit their updated resume to :

Nick@arohatechnologies.com

Please include :

Current availability for discussion

Earliest start date

Authorization to have the profile submitted to the hiring facility by Aroha Technologies

Recruitment Contact :

Nick Glenn

Team Lead Aroha Technologies

Phone : 510-455-4449 Ext. 211