Student Experience and Admissions Office Manager

Job Description

Job Description

Position Title : Student Experience and Admissions Office Manager

# of Openings : 1

Department / Program : Admissions 62100

Work Location : 100% On-Site

Campus Location : Arapahoe Campus

Reports to : Karen Wills

FLSA Classification : Non-Exempt / Hourly

FTE : 100% (40 hrs / week)

Compensation : $23.00 - $27.00 DOE

Application Deadline : 9 / 21 / 25

Click here to apply :  https : / / naropa-university.prismhr- hire.com / job / 954014 / student -experience-and-admissions-office-manager

Job Summary

The Office Manager is an essential part of the Admissions team, providing administrative support to ensure efficient operations and excellent customer service for prospective and current students, alumnx, staff, faculty, and other visitors. This position is in-person and will be stationed at the front desk of Wulsin Hall (main administration building) on the Arapahoe campus on days in the office. The Office Manager will plan virtual and on campus events throughout the year. Events are created for prospective students and parents, as well as counselors, professors and community visitors. In addition, the Office Manager provides a high level of customer service and manages all aspects of prospective student visits and appointments, including class observations, tours and meetings with Naropa University faculty, staff and students. This position serves as first contact for the office and must deliver excellent customer service and time management skills along with precise attention to details.

Job Duties & Responsibilities

• Event planning, management, and support for virtual and in person events, including graduate interview days, virtual open houses, group information sessions, campus tours, and orientation. Plan and coordinate admissions events including space reservations, catering, staffing, budget planning and management, and event execution.
• Utilize appropriate software (25Live, MS Office Suite, Zoom, EventBrite, Acuity, and Canvas) to support Admissions office staffing, events and appointments; act as the lead administrator for Acuity scheduling software for the department.
• Coordinate the class observation program each semester, including working with the Registrar’s Office, Academic Departments and individual faculty members.
• Act as the main receptionist for Wulsin Hall; maintain knowledge of university programs and events; provide information to community members.
• Review Naropa.edu chatbot conversations, routing and knowledge base updates accordingly.
• Oversee communication to and from the main admissions email.
• Monitor and update the Integrative University Work cycle via MS Project.
• Maintain a welcoming, neat appearance of the front lobby Wulsin Hall and work area behind the front desk.
• Create and maintain a front desk training module in Canvas, with information on the university calendar and events, customer service etiquette, accessing the phone system, etc.
• Create and maintain a promotional item strategy.
• Supply orders and inventory maintenance : order and purchase office supplies and promotional items; submit purchase orders for vendor payment; organize and maintain current inventory; fulfill swag requests from other departments within Naropa.
• Supervision of work study student employees.
• Proxy timecard approval support for the Associate Vice President of Admissions and Strategic Initiatives.

Minimum Requirements

Physical Requirements & Environmental Conditions

During regular daily activities, employee must be able to do the following with or without reasonable accommodation : lift up to 25 pounds, stand, walk, sit, handle / finger, bend at the waist, reach above shoulder level, kneel, crouch, interruptions / distractions and dust.