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Field Services Representative / Finance / Customer Service #8974

Field Services Representative / Finance / Customer Service #8974

City of Cape CoralCape Coral, Florida, United States
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GENERAL STATEMENT OF JOB

SAFETY SENSITIVE : No FINGERPRINTING REQUIRED : Yes

About Us

The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.

Perks and Benefits

  • Free city-paid employee health coverage, additional for spouse or family
  • City Employee Health & Wellness Center for healthcare services
  • 5 weeks Paid Time Off (sick & vacation)
  • 11 paid holidays
  • Pension plan
  • City-paid life and long-term disability insurance
  • Optional Vision and Dental Plans
  • Tuition reimbursement
  • Gym membership reimbursement
  • And much more!

Qualifications

  • High school diploma and additional six (6) months of advanced study or technical training.
  • Two (2) years of experience in water meter reading
  • Must possess a valid state driver's license and obtain a valid Florida driver's license within thirty (30) days of hire or promotion.
  • Key Responsibilities :

  • Performs superior, comprehensive customer service and technical assistance to complete work orders on residential and commercial water accounts.
  • Performs turn on / off curb stops at water meters, conducts re-reads to verify read information and takes action as necessary.
  • Inspects and audits meters for tampering, malfunctions, or operational deficiencies and maintains appropriate documentation of any irregularities observed; includes multi-meter accounts and matching water flow to meters.
  • Investigates and resolves reports of questionable readings and water leaks. Verifies meter ID's, water flow, and related factors.
  • Explains billing procedures to consumers and performs connects or disconnects of service according to account status, i.e., delinquency, relocations, new accounts and customer requests.
  • Performs other related duties as required.
  • QUALIFICATIONS

    Please review the full job description by clicking on the link below. To apply for this position, click on the " Apply " button located in the top right corner of the job description window.

    Field Services Representative Job Description

    An Equal Opportunity Employer and Drug-Free Workplace

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    Field Service Representative • Cape Coral, Florida, United States

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