Content Designer Job at AppFolio in Santa Barbara

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

As a Content Designer, you will create high-quality, scalable self-service content and user experiences that help customers get the help they need, when they need it. In conjunction with Product Managers and internal stakeholders, the Content Designer will develop technical workflow content that proactively guides customers to value and unblocks them at the point of need. The Content Designer must have experience in developing technical content across a range of media, and knowledge of how to build content based on learning objectives is desired. In addition, the Content Designer should be able to learn technical concepts quickly in order to distill and break down complex concepts for customers.

Job Functions :

• Create & maintain effective help content (articles, videos, chatbots, and AI snippets) that motivates customers to self-serve and strengthen customer loyalty.
• Create & maintain effective eLearning content for our self-service training platform with the most up-to-date product releases, enhancements, and core workflow material.
• Design in-app end-to-end new user learning experiences to help customers onboard efficiently.
• Partner with key internal stakeholders to maintain up-to-date product release knowledge in order to ensure content relevance and accuracy across real-estate product lines
• Follow the templates and style guides in conjunction with content produced, and Manager, Content Experience direction

Qualifications

Must Haves

Compensation & Benefits

The compensation that we reasonably expect to pay for this role is $64,000 - $80,000 base pay. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.

About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it.

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