Talent.com
Customer Service Representative III (Part-time 20 hours / week), Retail Banking (Hesperia, CA)

Customer Service Representative III (Part-time 20 hours / week), Retail Banking (Hesperia, CA)

HomeStreet BankHesperia, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Sr. Csr

Salary Range : $20.14 - $28.17 Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and / or equity awards.

Benefits worth writing home about :

  • Medical, dental, and vision coverage for employees and their families
  • Life, disability and family leave
  • 401(k) and Roth 401(k) with employer match
  • Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts
  • Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
  • Free employee checking account and employee home loan discounts
  • For eligible employees averaging 20 or more hours per week.

EO / AA Employer including Vets and Disabled. Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy.

Job Description Summary :

POSITION SUMMARY : This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The Sr. CSR provides exceptional customer service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of HomeStreet products and services. Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts. Perform processing tasks such as making automatic transfers, updating records and balancing. At all times, provide superior customer service.

Job Details : PRIMARY FUNCTIONS :

  • Effectively interviews and profiles customers in order to recommend appropriate banking products and services.
  • Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.
  • Processes complex transactions such as changing account ownership, living trusts, guardianship accounts, and estate assignments.
  • Originates consumer loans, acting as customer advocate to ensure prompt processing of consumer loans.
  • Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
  • Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for non-banking products.
  • Participates in sales programs to generate new customers.
  • Must sell financial products and services to meet referral goals and performance evaluation / personal goals.
  • Maintains thorough knowledge of bank products and services.
  • Service Activities :

  • Sets an example for the CSR staff in the area of customer service and customer advocacy.
  • Actively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy.
  • Supports branch lobby management.
  • Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.
  • Resolves difficult situations using the HEAL guidelines of Hearing out the customer, Easing the tension, Acting to improve the situation, and Leaving a positive impression.
  • Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special.
  • Participates in two community events per year.
  • Teller Activities :

  • Performs daily teller services such as processing deposits, withdrawals, holds, loan payments, traveler's checks purchases, stop payments, telephone transfers, direct deposits, cash advances, sight drafts, verifications of deposit, ATM card requests, wire transfers and other related matters.
  • Balances cash drawer independently, maintains cash over and short record within HomeStreet's compliance policy.
  • May be assigned the control of the vault cash. Follows guidelines to maintain limits, meet cash shipment requirements, and balance daily.
  • Effectively performs project responsibilities as assigned such as processing and balancing ATM, balancing travelers' checks, daily branch balancing, Customer Information System input, branch supply orders, and monthly branch report generation.
  • Effectively assist other CSRs in the completion of work assignments and balancing.
  • Operational Activities :

  • Participates in branch audit functions.
  • Follows HomeStreet's policies and procedures and meet regulatory requirements.
  • Performs all other duties as required.
  • QUALIFICATIONS :

  • Minimum of 3 years job experience as a CSR / New Accounts Representative or equivalent, plus demonstrated ability in an operations area related to Bank or retail operations.
  • Technical skills and experience to operate teller software, Word, Excel, and other bank-related computer programs.
  • Strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner.
  • Must be a self-starter, dependable, able to work within deadlines under pressure.
  • Must possess excellent judgment, and the ability to accept responsibility and handle confidential information.
  • Ability to work quickly and accurately, to analyze information and make decisions.
  • Excellent written and oral communication skills are required.
  • High school diploma or equivalent.
  • PHYSICAL CONSIDERATIONS :

  • Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.
  • Requires physical exertion of up to 10 pounds of force occasionally (1 / 3 of the time) and a negligible amount of force frequently (up to 2 / 3 of the time) to lift, carry, push, pull or otherwise move self or objects.
  • Frequent (up to 1 / 2 of the time) sitting.
  • Walking, standing, bending and reaching occasionally and for brief periods of time.
  • This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.

    Area : Customer Service (Sales)

    serp_jobs.job_alerts.create_a_job

    Customer Service Representative • Hesperia, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Loss Prevention Customer Service Associate II

    Loss Prevention Customer Service Associate II

    TJXOntario, CA, US
    serp_jobs.job_card.full_time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    BCBA - Up to 5K Sign on Bonus

    BCBA - Up to 5K Sign on Bonus

    Accel TherapiesPhelan, CA, US
    serp_jobs.job_card.full_time
    Arial, sans-serif;"> Clinical Supervisor (...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Morphius CorpMira Loma, CA, US
    serp_jobs.job_card.full_time
    We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Flexible $ : Earn At Least $620 For Your First 64 Trips, Guaranteed.

    Flexible $ : Earn At Least $620 For Your First 64 Trips, Guaranteed.

    UberBig Bear City, CA, United States
    serp_jobs.job_card.full_time +1
    Earn at least $620 driving with Uber when you complete your first 64 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Sales Specialist - Part-Time (Bilingual Spanish)

    Retail Sales Specialist - Part-Time (Bilingual Spanish)

    SPECTRUMYucaipa, CA, US
    serp_jobs.job_card.part_time
    This role requires the ability to work lawfully in the U.Do you have a passion for connecting with people and driving sales? As a. Spectrum, you'll be the face of our company, promoting and sell...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Seasonal Tax Associate - Local

    Seasonal Tax Associate - Local

    IntuitPhelan, CA, United States
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    LP Customer Service Associate II

    LP Customer Service Associate II

    TJXRancho Cucamonga, CA, US
    serp_jobs.job_card.full_time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Lead

    Customer Service Lead

    GO Car WashHighland, CA, US
    serp_jobs.job_card.full_time
    GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites!.At GO Car Wash, we're committed to providing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tax Associate

    Tax Associate

    IntuitPhelan, CA, United States
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar TreeSan Dimas, CA, US
    serp_jobs.job_card.full_time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Part-time gig : Earn at least $620 for your first 64 trips, guaranteed.

    Part-time gig : Earn at least $620 for your first 64 trips, guaranteed.

    UberBig Bear Lake, CA, United States
    serp_jobs.job_card.full_time +1
    Earn at least $620 driving with Uber when you complete your first 64 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Lead - Part-Time

    Customer Service Lead - Part-Time

    Burlington StoresColton, CA, US
    serp_jobs.job_card.part_time
    If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!.As the P...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service / Sales

    Customer Service / Sales

    Home Depot (Retail)Rancho Cucamonga, CA, US
    serp_jobs.job_card.full_time
    Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausLake Los Angeles, CA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Associate I

    Customer Service Associate I

    Family DollarBanning, CA, US
    serp_jobs.job_card.full_time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tax Associate - Local

    Tax Associate - Local

    IntuitPhelan, CA, US
    serp_jobs.job_card.full_time
    Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Customer Service Representative, Lead

    Customer Service Representative, Lead

    Viaplus By VINCI HighwaysCorona, CA, US
    serp_jobs.job_card.full_time
    Customer Service Representative, Lead.Reporting to the Call Center Manager, the Customer Service Lead is responsible for leading approximately 10-15 Customer Service Representatives in a high-volum...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Representative II (Part-time 20 hours / week), Retail Banking (Hesperia, CA)

    Customer Service Representative II (Part-time 20 hours / week), Retail Banking (Hesperia, CA)

    HomeStreet BankHesperia, CA, US
    serp_jobs.job_card.part_time
    Customer Service Representative II.Depending on knowledge, skills, abilities and location.Certain level jobs may be eligible for bonus, commission, and / or equity awards. Benefits Worth Writing Home ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30