CRM Manager

A company is looking for a CRM Manager for the Americas.

Key Responsibilities

Capture and define new business processes and system requirements for CRM and FSM tools

Drive user adoption of sales and service processes through training and performance communication

Support super-users and end-users with training and development of CRM-related resources

Required Qualifications

Relevant education in business, process management, IT, or similar fields

Proven success in driving business results through process and system improvements

Experience with CRM systems, preferably Salesforce.com, and FSM systems, preferably ServiceMax

Experience with CRM-related administrative tasks, including data management and training

Fluency in English (written and verbal)