Avanath is hiring : Community Manager in Pasadena

Overview Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

Responsibilities An Aptitude for Connecting Must possess a strong sense for creating a sense of community and the drive to create a positive experience for all residents and staff. Responsibilities include building relationships with residents, vendor partners, regulatory and social services partners, and adopting a collaborative approach to foster success for the organization and communities.

An Authentic Attitude Demonstrate an open and professional attitude when addressing resident and staff concerns, including seeking resources across the organization and leadership as needed.

An Approach that is Positive and Professional Practice active listening to support resident and staff success and ensure they feel seen, heard, and valued while resolving challenges.

Qualifications 5-7 years of experience in the property management industry

2+ years of experience as a community / property manager

Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation

Proven effective and efficient leadership experience

Knowledge of LIHTC and Tax Credit qualifications required

Strong interpersonal, verbal, and written communication skills

Capacity to interact effectively with senior executives

Ability to work well under time and other constraints

Professional presentation and appearance

Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Key Accountabilities Resident Relations + Customer Service

Ensure a positive experience for the entire resident life cycle – from move-in to move-out

Implement a system for providing all necessary services to residents, including prompt acknowledgement and action on complaints

Advocate for residents by communicating concerns to senior leadership

Serve as a resource center for residents on matters affecting community living

Responsible for all resident events and retention programs

Refer residents to appropriate services and agencies as needed

Maintain secure, confidential files for each resident

Understand the current financial health of the assigned community by reviewing the budget comparison

Produce financial growth through marketing, leasing, and revenue opportunities

Manage budgets, rent rolls, projections, and occupancy goals

Implement a system to achieve 0% rent delinquency

Prepare and produce monthly reports and financials in a timely manner

With the Regional Manager, prepare the Property Annual Operating Budget

Prepare and submit subsidy vouchers when applicable

Oversee large capital projects and coordinate between departments when applicable

Set and communicate immediate and long-term goals to the team

Coordinate on-site operations, including budget, compliance, vendor relations, maintenance, rent collections, and accounts payable

Promote high-performing team execution through feedback, training, and development

Foster collaboration, trust, and transparency

Communicate effectively with residents, community partners, owners, and team members

Regularly assess employee performance and provide feedback

Acknowledge strong performance and address underperformance with clear expectations

Respond to staff concerns, maintenance issues, resident problems, security breaches, and emergencies

Schedule personnel to maximize operational efficiency

Maintain immaculate curb appeal at all times

Adhere to property management rules, regulations, and guidelines

Conduct all business in accordance with policies, Fair Housing, the Americans with Disabilities Act, and relevant laws

Meet compliance and eligibility requirements set by local, state, and federal agencies

Follow procedures outlined in employee and management handbooks

Address housing violations and liability concerns promptly

Seek guidance from the Regional Manager within specified parameters

Physical Demands & Working Conditions Essential staff; report to work and follow safety and business protocols

Frequent sitting and walking

Travel within the region and to other offices / events

Repetitive use of computer, keyboard, mouse, and phone

Reading, comprehension, writing, calculations, and verbal communication

May work at an elevated site or uneven ground

Occasional squatting, bending, twisting, pushing, and pulling

How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer :

Culture Built on Purpose and Core Values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement

Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more

Growth based on achievement and promotion from within

Development opportunities through online training, classes, and coaching

Diversity & Inclusion Avanath is committed to fostering a culture of diversity, equity, and inclusion. We believe diverse thoughts, backgrounds, talents, and experiences at all levels enhance our mission to enable opportunities for hard-working American families. We encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, and other characteristics that make our employees unique.

#J-18808-Ljbffr