Talent.com
Mitigation Manager
Mitigation ManagerSERVPRO of Lynn/Lynnfield/Salem/Peabody/Marblehead • Salem, MA, US
serp_jobs.error_messages.no_longer_accepting
Mitigation Manager

Mitigation Manager

SERVPRO of Lynn / Lynnfield / Salem / Peabody / Marblehead • Salem, MA, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Restoration Production Manager

Benefits :

  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Vision insurance

Overview

The Restoration Production Manager oversees all aspects of production staff. His or her responsibilities center around customer satisfaction, revenue and profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. The production manager is measured on having a ready team of production members who are knowledgeable, well trained, supplied with necessary equipment in good working condition as well as being proficient and safe drivers. The production manager closely supervises the production staff on a daily basis.

Primary Roles and Responsibilities

  • Customer Service
  • Oversees the customer / client experience and overall satisfaction, ensuring all production staff are well trained, meet and exceed expectations for job quality, and customer interactions with crews are professional, helpful, and polite.

  • Ensures that all technicians' appearance meets company expectations (uniforms, cleanliness, neat appearance, no piercings, well groomed)
  • Production Capacity
  • Meets regularly with GM to assess capacity needs

  • Creates hiring and training plans for production crew and manages those plans to meet present and future needs
  • Ensures that team of technicians is capable and ready for emergency and regularly scheduled jobs
  • Creates plan for and ensures that production crews are ready to dispatch during storm events to include technicians supervising temps
  • Responsible for hiring, placing ads, interviewing and hiring of production staff
  • Production Staff Training and Management
  • Ensures production staff is fully capable to perform necessary responsibilities.

  • Ensures that each technician completes all required training. Oversees individual training and schedules technician training. Creates training plan for each technician and ensures that this is followed to include :
  • Driver training modules. Includes production manager riding with technician to complete driver safety course
  • LMS training
  • DryBook training
  • Other training modules
  • Schedules IICRC certification courses for promising technicians that show ability and interest
  • Meets with each production staff member biweekly to review job performance, career development and training plan
  • Creates plan for and assesses and supports production staff in their training development for career growth
  • Attains required number of crew chiefs or leads by developing exceptional technicians
  • Responsible for job reviews, approving time off requests, managing all HR responsibilities for production staff
  • Ideally spends 50% of day out in the field at each job to assess work quality, adherence to guidelines and expectations, and perform field training. Production manager's goal is to get to every job every day when possible.
  • Regularly meets with project managers for feedback on technician performance and to identify necessary areas of improvement
  • Collaboration with office and project managers
  • Facilitates changes to crew schedule and communicates updated information to office staff

  • Works with office manager and project managers each day to develop efficient daily job schedule
  • Facilities and Equipment
  • Responsible for the maintenance, cleanliness, organization of warehouse and office facilities.

  • Manages and directs daily schedule of facilities supervisor.
  • Ensures all equipment is clean and is in good, ready working condition.
  • Ensures any broken or damaged equipment is repaired promptly and put back into service
  • Assesses product and consumable needs weekly and works with GM to maintain proper inventory levels.
  • Responsible to produce an accurate and complete equipment inventory monthly and submit to GM and owner monthly
  • Vehicles
  • Performs daily inspection of all vehicles and holds all staff to maintain clean and organized vehicles

  • Responsible for all vehicle scheduled maintenance and repair (recalls, inspections, etc.)
  • Regular inspection of employee company vehicles to ensure adherence to company maintenance, cleanliness and to ensure vehicle-related policies are being followed
  • Necessary Experience and Skill Set

  • Minimum 3 years of experience in water and fire restoration operations.
  • Minimum 1 year management and / or supervisory experience.
  • Strong interpersonal skills, leadership skills, and management skills.
  • Strong communication skills, oral and written.
  • Experience in cleaning, restoration, and construction.
  • Formal Education / Training

  • Minimum of high school diploma or equivalent; associate degree or bachelor's degree strongly preferred.
  • Current industry IICRC certifications strongly preferred.
  • Physical and Work Environment Requirements

    Walking and / or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level at individual jobsites can be loud.

    Normal Working Hours, Additional Working Hours, and Travel Requirements

    This is a full-time position, working 7 : 00 a.m.–5 : 00 p.m., Monday–Friday, 40+ hours per week. This position requires participating in an after hours on-call rotation, and occasional weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may occur.

    Pay Rate : $70,000 plus performance bonus

    Benefits

  • use of company vehicle
  • paid holidays, vacation, CTO
  • 401k w / company match
  • profit sharing
  • company sponsored health, vision, dental insurance
  • We are an EOE M / F / D / V employer

    Each SERVPRO Franchise is Independently Owned and Operated.

    All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Mitigation Manager • Salem, MA, US

    Job_description.internal_linking.related_jobs
    Indirect Sourcing Manager

    Indirect Sourcing Manager

    Watts Water Technologies • North Andover, MA, United States
    serp_jobs.job_card.permanent
    Together, we're reimagining the future of water.We feel proud every day about what we do.We're all part of the same crucial mission, no matter what function we support it's to provide safe, clea...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Asset Manager / Senior Asset Manager (Senior Living)

    Asset Manager / Senior Asset Manager (Senior Living)

    The RMR Group LLC • Newton, MA, United States
    serp_jobs.job_card.full_time
    Asset Manager / Senior Asset Manager (Senior Living).The Senior Living Asset Manager at The RMR Group will be a key member of the dynamic and fast-paced Senior Living Asset Management team, responsib...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Mitigation Technician

    Mitigation Technician

    Paul Davis Restoration of Southern New Hampshire & Maine • Portsmouth, NH, US
    serp_jobs.job_card.full_time
    Paul Davis Restoration is a trusted franchise providing expert cleanup and repair services for residential and commercial properties affected by water, fire, mold, storms, and other disasters.Were ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Territory Sales Manager- NE

    Territory Sales Manager- NE

    VirTra • Manchester, NH, US
    serp_jobs.job_card.full_time
    The Territory Sales Manager aggressively manages and pursues Law Enforcement and other sales opportunities from existing leads as well as new prospects within their assigned territory and strategic...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Operations Manager (Relocation Required)

    Senior Operations Manager (Relocation Required)

    Carvana • Framingham, MA, US
    serp_jobs.job_card.full_time
    This position requires relocation after training in a specific site •.The role oversees multiple reconditioning lines and is responsible to ensure necessary production metrics are consistently met.O...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Category Manager, Indirect Procurement

    Category Manager, Indirect Procurement

    Lantheus Medical Imaging Inc • North Billerica, MA, US
    serp_jobs.job_card.full_time
    Lantheus is headquartered in Bedford, Massachusetts with offices in Canada, and Sweden.For more than 60 years, Lantheus has been instrumental in pioneering the field of medical imaging and has help...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Manager, Risk Management Process

    Senior Manager, Risk Management Process

    Werfen • Bedford, MA, United States
    serp_jobs.job_card.full_time
    Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States.Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specia...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Task Force General Manager

    Task Force General Manager

    Extended Stay America • Waltham, MA, United States
    serp_jobs.job_card.temporary
    Deployed to perform special task or specific projects within a district or region.Oversees, directs, and manages property operations of assigned hotel(s) to assure optimum performance and continual...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Procurement and Bid Manager

    Procurement and Bid Manager

    JOVEL INC • Wakefield, MA, US
    serp_jobs.job_card.full_time
    Job Title : Procurement and Bid ManagerAbout Jovel Inc.Mechanical, Electrical, and Plumbing (MEP) services, specializing in high-quality commercial and residential construction projects across New E...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Mitigation Technician

    Mitigation Technician

    Paul Davis Restoration • Chelmsford, MA, US
    serp_jobs.job_card.full_time
    Reports To : Mitigation Manager.What does a Mitigation Technician with Paul Davis do?.Serve others within your community in their time of need. Make a difference for others that have had a disaster s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Water Technical Manager (New England Region)

    Water Technical Manager (New England Region)

    Woodard & Curran • Andover, MA, US
    serp_jobs.job_card.full_time
    Woodard & Curran is a national engineering, science, and operations firm with a simple vision for clean water, a safe environment, healthy communities, and happy people.As an employee-owned com...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Violations Processing Team Leader

    Violations Processing Team Leader

    Sensys Gatso Usa Inc • Beverly, MA, US
    serp_jobs.job_card.full_time
    Sensys Gatso USA, part of the Sensys Gatso Group in Sweden, is celebrating our 61st year in photo enforcement.Sensys Gatso has a global footprint that extends to over 50,000 installations in 60 cou...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Account Manager - Anti-Fraud Operations Integration

    Technical Account Manager - Anti-Fraud Operations Integration

    Transmit Security • Boston, MA, US
    serp_jobs.job_card.full_time
    Transmit Security is a leader in identity and fraud prevention, empowering organizations to stop fraud while delivering seamless user experiences. As we continue to grow, we're seeking a dedicat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Team Manager

    Team Manager

    Whole Foods Market • Lynnfield, MA, US
    serp_jobs.job_card.full_time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    General Manager

    General Manager

    MV Transportation • Boston, MA, United States
    serp_jobs.job_card.full_time
    If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. He / she will control the daily operation o...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Actuarial Manager - Countrywide Indications (Remote)

    Actuarial Manager - Countrywide Indications (Remote)

    American Family Mutual Insurance Company • Boston, MA, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We are seeking a strong actuarial leader with exceptional analytical, communication, and pricing skills, along with insurance product management experience for a Product Management role.The positio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Lead Mitigation Technician

    Lead Mitigation Technician

    Paul Davis Restoration of Southern New Hampshire & Maine • Portsmouth, NH, US
    serp_jobs.job_card.full_time +1
    Paul Davis Restoration is a franchise organization that provides services to cleanup and repair damage to residential and commercial properties due to water, fire, mold, storm, or other disasters.F...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Mitigation Technician

    Mitigation Technician

    IICRC • Chelmsford, MA, US
    serp_jobs.job_card.full_time
    Reports To : Mitigation Manager.What does a Mitigation Technician with Paul Davis do?.Serve others within your community in their time of need. Make a difference for others that have had a disaster s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Equipment Manager

    Equipment Manager

    Next 150 Construction Services, LLC • Boston, MA, United States
    serp_jobs.job_card.full_time
    US-MA-Boston | US-RI-Providence | US-CT-Glastonbury | US-NY-New York | US-MD-Baltimore | US-VA-Arlington | US-PA-Philadelphia | US-NC-Raleigh | US-NC-Charlotte | US-FL-Orlando | US-FL-Boca Raton |....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Legal Operations Manager

    Legal Operations Manager

    Whoop • Boston, MA, US
    serp_jobs.job_card.full_time
    At WHOOP, we're on a mission to unlock human performance and healthspan.WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.WHOOP ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted