Supervisor, Multi-Department Crisis Response Team (MDCRT)

Job Title

The Los Angeles Homeless Services Authority seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people's lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.

The supervisor will assist with oversight of general day-to-day and staff operations of the team. This position will oversee the System Navigators, Data Coordinator, and Data Specialist, to ensure data integrity, assist in training, and ensure entry of client level data from outreach services is being accurately recorded into the HMIS system. The Supervisor will be a liaison with the HMIS team members.

Job applications / resumes received by October 31, 2025, will receive first consideration. This examination will remain open until the needs of the service are met and is subject to closure without prior notice. The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.

Essential job functions include : supervising System Navigators, MDCRT Coordinators, and the Data Specialists; running reports regularly to provide data to inform their supervision of staff; monitoring departmental progress toward contract goals; analyzing service data to identify trends; developing monthly reports detailing the work of the department; providing training to MDCRT staff on the use of HMIS and other digital tools; identifying and escalating any data integrity or data collection challenges; maintaining professional relationships with offices of local government; representing LAHSA at community meetings; and performing other duties as assigned.

Knowledge, skills, and abilities include : advanced level experience with MS Office Suite, Looker, or other database platforms; strong analytical ability; strong verbal and written communication skills; ability to interact effectively with a wide range of constituents; work independently, be proactive, and exercise good judgment; flexibility to work with individuals with varying work styles; excellent time management and organization skills; service-minded and open to new ideas and approaches; and attention to detail.

Training and experience include : a BA / BS degree from an accredited college or university is strongly preferred; minimum two (2) years' experience working in social services, especially with the homeless population; and a valid California Class C driver's license is required at the time of hire. Employees must have a good driving record for a minimum of three (3) years.