ONLY W2 (No C2C)
Role : Mainframe Support Analyst
Location : Alpharetta, GA II Berkeley Heights, NJ II Omaha, NE II Frisco, TX II Milwaukee, WI(Onsite)
Contract : 5+ Months (Contract to Hire)
Overview :
We are seeking a skilled Mainframe Application Support Engineer to join our team, responsible for the development, testing, implementation, and support of COBOL-based Treasury applications. This role involves working on high-volume payment systems and file transmission setups, ensuring operational excellence and continuous improvement.
Key Responsibilities :
- Collaborate with architects, developers, analysts, and QA engineers to deliver high-quality solutions in the financial treasury domain.
- Design, code, test, and implement application enhancements within defined scope, timelines, and budgets, ensuring minimal defects.
- Provide 24x7 rotational support for critical payment processing applications, responding to incidents and alerts based on priority.
- Develop programs for client data transfer and conversion, including file transmission setup.
- Create and refine processes to enhance resolution times and support team efficiency.
- Contribute to operational readiness initiatives and evaluate the effectiveness of production releases and client onboarding.
- Participate in disaster recovery and business continuity planning and exercises.
- Work with cross-functional teams to resolve recurring issues and improve system stability.
- Communicate effectively with internal and external stakeholders, both verbally and in writing.
- Build and maintain strong relationships with key stakeholders to enhance support operations.
Required Qualifications :
Education :
Bachelor's degree in Information Technology, Computer Science, or a related field.Alternatively, a minimum of 5 years of experience in production operational support.Equivalent combinations of education and experience will also be considered.Experience :
Minimum 5 years of experience in Mainframe application development using COBOL, JCL, CA7, VSAM, DB2, MQ, and IBM utilities.Strong experience with file transmission protocols and tools such as Connect : Direct (NDM), SFTP, and IBM Sterling File Gateway.Proven track record in applying ITIL best practices for service operations including incident, problem, change, and root cause analysis.5+ years of experience in high transaction volume systems, preferably in payments.Familiarity with SDLC and Agile / Scrum methodologies.Strong troubleshooting skills and technical knowledge across the Mainframe stack.Excellent communication and collaboration skills.Ability to manage multiple priorities in a dynamic environment.Preferred Qualifications :
Experience with ACH processing and file creation / transmission.Familiarity with Fiserv products such as PEP+ and ARP / SMS.Experience using ServiceNow for IT service management.ITIL certification.Exposure to monitoring tools like Splunk, Dynatrace, TSOView, and MainView