The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statement : "To create the most enjoyable shopping experience possible for our Guests." The LIT and Floor Leader performs a variety of sales, merchandising and operational tasks assigned by store management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership.
Overview
This description outlines the general nature and level of work performed by Teammates in this role. It is not intended to include all duties, responsibilities and qualifications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
- Sales Generation and Guest Service
Greet Guests with a friendly, engaging attitude and provide legendary service
Answer questions regarding the store and its merchandiseRecommend, select, and help locate merchandise based on Guest needsAnticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobe experienceDemonstrate product knowledge and sales education to Guests and share knowledge with TeamMaintain knowledge of current sales, promotions, payment / exchange policies, and security practicesSupport Sales Presentation Guide (SPG) and contribute to team presentationsAchieve personal sales-per-hour, average sales and total net sales goals as set by Store ManagementProvide legendary service in key areas : Front 5, sales floor, fitting rooms, and the register areaBe knowledgeable about exchange / return procedures and leverage opportunities with GuestsComplete and use SPG daily to achieve goalsMeet or exceed Buckle business builders and guest loyalty metrics, including fit appointments and credit card / guest connectExplore inventory tools and advanced product search to expand Guest selectionBuild and maintain guest relationships to develop a client-based businessLead by example with showmanship, customer service and attentivenessCommunicate Guest Levels to the Team and use business-driven questions to drive resultsDemonstrate coachability and willingness to be educated in sales presentationPerform leadership actions consistently, even when the Manager is not presentTeammate Recruiting, Training and DevelopmentIdentify recruiting opportunities and utilize resources such as Jobs & Careers cards, referrals, and recommendations
Develop skills and assist in leading, directing, motivating and educating new Teammates to meet Buckle standards dailyMaintain a positive attitude to foster a positive floor cultureDemonstrate personal dress code to encourage fashion leadershipParticipate in daily setup, training, and performance trackingMotivate Teammates to complete daily tasksDemonstrate denim showmanship and denim fit card results through Teammates and GuestsCreate and develop results in your department and balance all actions within your segmentDemonstrate leadership during segment : engage Guests, involve Guests with product, update peers, gather Guest namesVisual Merchandise ManagementOwn and influence product through zone ownership (knowledge, placement, life cycle, tracking results)
Recognize and assign Zones and projects with learning goalsEnsure Teammates follow Visual Standards and Weekly Visual ChecklistDemonstrate new tools and videos related to zone ownershipIdentify merchandising opportunities and communicate recommendations to the Store ManagerProvide store tours and ensure the sales floor is consistently sized and prepared for new freightOperationsWork a flexible schedule including mornings, evenings, weekends, and holiday periods as needed
Use planning tools and complete Opening / Closing ChecklistsIdentify and address security risks and loss prevention concernsFollow Loss Prevention guidelines and policy proceduresExecute POS procedures and handle corporate communications professionallyUnderstand returns / exchanges guidelines and company policiesMaintain a positive attitude with Guests and Teammates in challenging situationsNavigate available tools on the home page and guide non-sales positionsComplete scheduled shifts and cover shifts as neededProvide feedback to Store Manager and Leadership Team on merchandise handlingReport policy or personnel concerns to Store Manager, District Manager, and HRMaintain a clean, organized, and shoppable store aligned with Buckle's missionAdhere to Buckle Code of Ethics and all policies and handbooksSupervisory and LeadershipBe open to giving and receiving feedback
Support Leadership and promote personal and store growthMaintain professional relationships with TeammatesSupport Buckle's mission through high levels of customer service and teamworkHandle special projects and additional duties as assignedSupervisory Responsibilities
This job has no supervisory responsibilities.
Benefits
InsuranceSpending and Savings AccountsPaid Time Off401(k) Retirement PlanTeammate DiscountPerformance BonusesLeave OptionsEmployee Assistance ProgramEducation and / or Experience
High school diploma or GED; or 1–3 months related retail experience and / or training; or an equivalent combination of education and experience.
Physical Demands
The physical demands described here are representative of those that must be met by a Teammate to perform the essential functions. Reasonable accommodations may be made.
While performing duties, a Teammate regularly stands, walks, uses hands, reaches, climbs, stoops, kneels, crouches, crawls, talks and hears. May sit occasionally. Ability to lift and maneuver up to 50 lbs. Vision requirements include close, distance, color, peripheral, depth perception and focus adjustment.
Work Environment
Retail store setting with a typical moderate noise level.
Equal Employment Opportunity
Buckle is committed to hiring and developing qualified Teammates without discrimination or retaliation because of veteran status, uniformed service member status, race, color, national origin, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic information, or any other protected characteristic as defined by law. State law provides additional information in the Teammate Center.
Seniorities
Seniority level : InternshipEmployment Type
Full-timeJob Function
OtherIndustries
RetailNote : Referrals increase your chances of interviewing. Examples of related roles and locations may be listed, but are not requirements for this position.
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