Senior Content Development Administrator

Senior Content Development Administrator

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Senior Content Development Administrator

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Pearson

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Responsibilities

Guide and supervise scoring directors assigned to projects.

Ensure that customers scoring decisions are applied consistently to all student responses.

Work with the project manager to complete quality management plans, rangefinding plans, and other project documentation, as required.

Plan content hours for assigned projects.

Identify potential scoring directors from the pool of scoring supervisors. Guide, train, and develop scoring directors and supervisors for future content roles.

Conduct interventions and coach scoring directors as needed.

Complete Scoring Director Feedback Forms and provide timely feedback to scoring directors and scoring managers.

Work with scoring directors to create online training modules for assigned projects.

Review training sets and annotations and provide feedback to scoring directors.

Ensure proper documentation of, sign-off on, and archival of all scoring decisions and final training materials.

Guide scoring directors in completing project item evaluations (e.g., for field tests) and review them prior to submission to customers.

Monitor reports across grades and items to verify quality expectations are met and projects complete on time. Work with scoring directors to address quality issues and communicate plans / issues to the content manager and project manager.

Obtain, analyze, and report on information concerning the strengths and weaknesses of scoring performance. Perform root-cause analysis, identify inefficiencies, and recommend and implement improvements as necessary.

Attend all relevant project status and customer meetings and compile appropriate reports on assigned activities as requested.

Function as primary customer contact for oral and written communication involving content for assigned project.

Perform the role of scoring director when necessary.

May be asked to support new bids and proposals by analyzing customer requirements and providing insight on time and cost estimates for content-related activities.

May be asked to mentor or advise other projects content specialists and / or scoring directors.

May be asked to review and edit work of other projects content specialists and / or scoring directors.

May assist project manager in project-specific budget / cost estimate process.

Ensure that quality records are compiled and archived in accordance with Control of Records.

Qualifications and Requirements

Education, Skills and Knowledge

Required

Bachelors degree.

Excellent internal and external customer service skills.

Excellent communication interpersonal skills (including phone skills for distributed projects and customer / program team meetings).

Excellent writing skills, including the ability to write accurate and effective scorer training and to teach and coach content staff to write quality annotations, scoring decisions and other content- / project-related documentation.

Strong content-specific knowledge and the ability to develop, coach, and provide feedback to content staff assigned to projects

Clear understanding of scoring concepts such as frequency distribution, validity, calibration and other industry terminology, as well as the ability to apply that knowledge to scoring situations.

Strong computer skills, including use of common Microsoft Office applications (Word, Excel, PowerPoint), Google tools (Gmail, Google Drive, etc), and ability to handle multiple computer applications simultaneously.

Ability to supervise large groups.

Strong initiative and organizational and leadership skills, including the ability to prioritize and multi-task and make sound business decisions under tight deadlines.

Ability to maintain a confidential work environment.

Preferred

Two (2) years of experience as a Scoring Director or Five (5) years Scoring Supervisor in open-ended scoring preferred.

Background / experience in educational measurement, including knowledge of common scoring industry practices.

Experience directing both regional and distributed supervisors and scoring directors.

Strong working knowledge and understanding of Scoring System reports, ability to manage data, and ability to drive scoring management decisions and continuous improvement.

Advanced degree.

Degree in education, English, mathematics, science, or language.

Teaching experience in grades K-12.

Desired

Advanced degree.

Degree in education, English, mathematics, science, or language.

Teaching experience in grades K-12.

Basic Purpose and Objectives

Guide and supervise scoring directors assigned to projects.

Ensure that customers scoring decisions are applied consistently to all student responses.

Working Conditions

Office environment that is safe and favorable to good working conditions.

May work in warehouse conditions on occasion.

Ability to travel and work evening and / or weekend shifts as necessary is required.

The pay range for this role is $28.10.

This position is not bonus eligible, and information on benefits offered is here.

Who We Are

At Pearson, our purpose is simple : to help people realize the life they imagine through learning. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more : We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job : Evaluation

Job Family :

LEARNING & CONTENT_DELIVERY

Organization :

Assessment & Qualifications

Schedule : FULL_TIME

Workplace Type : Remote

Req ID : 21181

#location

Seniority level

Seniority level Not Applicable

Employment type

Full-time

Job function

Marketing, Public Relations, and Writing / Editing

Industries

Education Administration Programs and E-Learning Providers

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