Talent.com
Director, Systems & Event Technology

Director, Systems & Event Technology

Retail Industry Leaders AssociationWashington, District of Columbia, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

APPLY HERE - https : / / secure.builtapp.com / rila / jobs / 0459ca8c

The Director, Systems & Event Technology is a hands-on technical role supporting RILA’s core systems, including the AMS (Salesforce / Fonteva), email marketing (Act-On), event technology, and other SaaS tools. You will manage the technical operations of RILA’s event platforms ensuring they are configured, supported, and fully leveraged for conferences and meetings.

As part of the systems team, you’ll have a hand in initiatives that reach across nearly every part of RILA — keeping data accurate and accessible, strengthening member engagement, empowering marketing campaigns, supporting conferences, and enabling committee operations. This is an opportunity to play a visible role in RILA’s operations by shaping how technology and data drive organizational success.

On a daily basis, you’ll configure, optimize, and support systems for new projects, resolve technical challenges, and help staff make the most of RILA’s platforms. You’ll keep systems reliable, data dependable, and tools effective while working as part of a three-person team that collaborates with events, sales, marketing, and other departments to implement solutions and drive continuous improvement.

Position Responsibilities :

Systems & Technical Projects :

  • Configure and support RILA’s platforms to meet new project and initiative requirements.
  • Contribute to the design, testing, and implementation of new features, system enhancements, and platform updates.
  • Identify opportunities to improve processes and implement technical solutions that increase efficiency and effectiveness.
  • Create and refine reports and dashboards that provide actionable insights for staff and leadership.
  • Ensure systems are optimized, reliable, and aligned with organizational needs.

Event Technology and Registration :

  • Serve as a systems resource for the events team, supporting the setup, operation, and maintenance of registration platforms, event technology, and attendee data.
  • Serve as the primary technical resource for event platforms, supporting the setup, operation and maintenance of registration systems, mobile apps, badge printing, and integrations.
  • Provide on-site support during events, ensuring smooth operations by troubleshooting attendee registration issues, processing transfers, handling last-minute registrations, and addressing technical challenges.
  • Assist attendees, members, and customers with registration and platform inquiries to ensure accurate registrations, financial data and integration.
  • Manage event platform tasks before, during, and after conferences, including generating reports, maintaining accurate records, and reporting registration counts and trends.
  • Travel to conferences and events up to 3 times per year to provide hands-on registration support.

    • Internal Support :

  • Provide technical troubleshooting and problem-solving assistance to staff, ensuring issues are resolved quickly and effectively.
  • Guide colleagues in using RILA’s platforms to meet their goals, offering support on system features and best practices.
  • Develop and deliver occasional training sessions or resources to help staff build confidence and efficiency with RILA’s systems.
  • Serve as an internal resource for improving staff, member, and customer experiences with RILA’s platforms.

    • Systems Maintenance :

  • Assist in executing platform upgrades, patches, and enhancements to ensure minimal disruption and maximum utilization.
  • Participate in the testing and implementation of new features and system improvements.
  • Maintain and optimize RILA’s information systems to ensure they meet staff and membership needs.
  • Collaborate with vendors and partners to resolve issues and implement system updates.

    • Collaboration and Communication :

  • Work closely with internal teams to align systems solutions with organizational needs and goals.
  • Act as a liaison between staff and vendors, ensuring clear communication and effective resolution of technical issues.
  • Keep stakeholders informed about system updates, progress on initiatives, and incident resolutions.

    • About RILA :

    At the Retail Industry Leaders Association (RILA) , we convene decision-makers, advocate for the retail industry, and promote operational excellence and innovation. Our aim is bold but simple : to elevate a dynamic industry by transforming the environment in which retailers operate.

    We are a dynamic, collaborative, team-oriented trade association in Washington, DC. Our employees are passionate about customer service and support our members and each other. We are adding to the team!

    Learn more about us here - https : / / www.rila.org / about-rila / careers

    Desired Qualifications :

    Education and Experience :

  • A bachelor's degree in information systems, business administration, marketing, finance, or other fields is desired but not required.
  • At least 5 years of experience in project management, data operations, events, marketing, membership, or comparable roles focused on day-to-day operations.
  • Experience as an administrator or power user of SaaS platforms, AMS systems, marketing platforms, event technology, or similar tools.

    • Skills and Competencies :

  • High proficiency and a strong aptitude for learning business applications including, but not limited to, Microsoft Office, Adobe Creative Suite, Survey Platforms, and AMS / CRM platforms (You know how to do a vlookup without Googling it.)
  • Excellent analytical and problem-solving abilities, focusing on identifying and resolving technical, process, and / or data issues quickly and effectively.
  • Effective communication skills, with the ability to convey technical information to non-technical stakeholders.
  • Ability to work independently and collaboratively, as needed, in a fast-paced environment, managing multiple priorities.

    • Salary & Benefits :

  • Starting salary range is $100,000 - $110,000.
  • Flexible and hybrid office environment (3 days in office; Department Day in office is Tuesday; other days to be discussed with VP).
  • Affordable Medical, Dental, and Vision Coverage (FSA / HSA options available).
  • Employer-sponsored Life Insurance, STD, and LTD Coverage.
  • 401(K) / Roth 401(K) Retirement Plan with employer match.
  • Unlimited Paid Time Off + 12 Federal holiday closures.
  • Professional development opportunities.
  • Team outings / gatherings.

    • Application Instructions :

    Your resume and short cover letter (so we can learn a bit about you and your interest in the role) should be submitted here through our recruiting site here - https : / / secure.builtapp.com / rila / jobs / 0459ca8c

    serp_jobs.job_alerts.create_a_job

    Director Technology • Washington, District of Columbia, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director, Events

    Director, Events

    American Council on Renewable Energy (ACORE)Washington, DC, United States
    serp_jobs.job_card.full_time
    Director, Events role overview and responsibilities for ACORE, based in the Washington, D.Department : Finance, Strategy & Events. ACORE seeks a Director of Events to inform the strategy, design, and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director, Events

    Director, Events

    Crain CommunicationsWashington, DC, United States
    serp_jobs.job_card.full_time
    Director of Events, Crain Communications.Location : Open (Detroit, NYC, or Remote U.Department : Events & Experiences.Reports to : VP, Corporate Events. Crain Communications is seeking a visionary and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director, Events

    Director, Events

    ACOREWashington, DC, United States
    serp_jobs.job_card.full_time
    Position Title : Director, Events.The American Council on Renewable Energy (ACORE) has been the nation’s leading voice on the issues most essential to clean energy expansion for over 20 years.The AC...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Director of Event Management

    Director of Event Management

    Marriott InternationalWashington, DC, US
    serp_jobs.job_card.full_time
    Focus on the core content of the job post, removing any extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Events Director

    Events Director

    Foreign PolicyWashington, DC, US
    serp_jobs.job_card.full_time
    Foreign Policy (FP) is seeking an Events Director to drive high-level speaker recruitment, management, and engagement for our global convenings. This role sits at the intersection of editorial progr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Principal Director for the Enterprise Integration Solutions Offi

    Principal Director for the Enterprise Integration Solutions Offi

    Clearance JobsChantilly, VA, US
    serp_jobs.job_card.full_time
    Principal Director, Enterprise Integration Solutions Office - Enterprise Systems Engineering.The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director, Product Management, Integrations

    Director, Product Management, Integrations

    Medallia, Inc.Washington, DC, United States
    serp_jobs.job_card.full_time
    Medallia is the pioneer and market leader in Experience Management.Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director, Cyber Products

    Director, Cyber Products

    VisaAshburn, VA, United States
    serp_jobs.job_card.full_time
    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Application Development

    Director of Application Development

    VirtualVocationsFairfax, Virginia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Application Development (Remote).Key Responsibilities Lead and manage application development teams to ensure successful project delivery Collaborate with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director of Enterprise Processes

    Director of Enterprise Processes

    VirtualVocationsArlington, Virginia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Enterprise Process Owner.Key Responsibilities Own and improve global enterprise processes, ensuring standardization and efficiency Collaborate with stakehold...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Director - Corporate Events

    Director - Corporate Events

    Lowe'sWashington, District of Columbia, US
    serp_jobs.job_card.full_time
    If you want to know about the requirements for this role, read on for all the relevant information.The primary purpose of this role is to lead the development, integration, and management of Lowe's...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Events and Activations

    Director, Events and Activations

    Stand TogetherWashington, DC, US
    serp_jobs.job_card.full_time
    Director, Events and Activations.Stand Together is a philanthropic community that helps America's boldest changemakers tackle the root causes of our country's biggest problems, from education to th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Events & Rentals

    Director of Events & Rentals

    Arena StageWashington, DC, US
    serp_jobs.job_card.full_time
    Arena Stage is the voice of American theater resident in our nation's capital.Focused on American artists, our productions are innovative and representative of stories from across the country.We nu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Events Director

    Events Director

    Foreign PoliceWashington, DC, United States
    serp_jobs.job_card.full_time
    FP)is seeking an Events Director to drive high-level speaker recruitment, management, and engagement for our global convenings. This role sits at the intersection of editorial programming, high-leve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Event Operations Director - The Westin DC

    Event Operations Director - The Westin DC

    EncoreWashington, DC, United States
    serp_jobs.job_card.full_time
    Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director, HRIS

    Director, HRIS

    Enterprise Community PartnersColumbia, MD, United States
    serp_jobs.job_card.full_time
    We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Event Operations Director - The Westin DC

    Event Operations Director - The Westin DC

    Encore GlobalWashington, DC, United States
    serp_jobs.job_card.full_time
    Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of IT Strategy

    Director of IT Strategy

    VirtualVocationsAlexandria, Virginia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Information Technology Strategy and Delivery.Key Responsibilities Develop and implement strategies for aligning technology initiatives with business goals ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day