Customer Success Manager

A company is looking for a Customer Success Manager to drive client adoption, engagement, and satisfaction across enterprise clients.

Key Responsibilities

Collaborate with cross-functional teams to develop and execute customer success strategies

Manage the customer lifecycle, ensuring value realization and driving key operational metrics

Establish a feedback loop with customers to inform product development and support sales enablement

Required Qualifications

Bachelor's degree in Business, Marketing, or a related field

3 to 5 years of experience in customer success or related roles within a B2B SaaS domain

Experience in the Regulatory / Compliance domain is preferred

Familiarity with CRM and customer success platforms

Based in Europe or the US to support EMEA & NA clients