Talent.com
Store Manager

Store Manager

Ross StoresPasadena, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Store Manager

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience :

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.

Essential Functions

  • General Operating Requirements
  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

  • Analyzes Store reports to evaluate controllable expenses and overall Store performance.
  • Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
  • Ensures proper scheduling of Associates to meet business objectives.
  • Accepts special assignments as directed by Leadership.
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
  • Organizational Development
  • Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.

  • Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.
  • Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
  • Ensures compliance with Ross personnel policies and procedures.
  • Manages Associate Relations issues, consulting with the District Manager as needed.
  • Ensures compliance with all State, Local and Federal regulations.
  • Expense Control
  • Leads all expenditures to be within budget.

  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
  • Maintaining a Safe & Secure Environment
  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.

  • Ensures all Associates understand and can execute emergency operating procedures.
  • Customer Service
  • Treats all Customers, Associates, and other leaders with respect.

  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
  • Personal and Store Brand
  • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.

  • Represents and supports the Company brand at all times.
  • Manages Store to ensure a clean, neat, easy to shop environment.
  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
  • Merchandise Processing and In-Store Marketing
  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.

  • Ensures merchandise is presented and organized according to Company merchandising guidelines.
  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
  • Loss Prevention
  • Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.

  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
  • Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
  • Monitors mark-out-of-stock policy to ensure proper administration.
  • Competencies

  • Learning on the Fly
  • Developing Effective Teams
  • Business Acumen
  • Self-Development
  • Dealing with Ambiguity
  • Managing and Measuring Work
  • Problem Solving
  • Perseverance
  • Qualifications and Special Skills Required

  • Five or more years of Store management experience in a retail environment
  • Must maintain a high level of Customer service.
  • Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
  • Ability to train, coach and develop Associates at all levels.
  • Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
  • Fluency in English.
  • Must exercise considerable independent judgement and discretion.
  • Ability to work evenings and weekends.
  • Physical Requirements / ADA

  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 lbs.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Certain assignments may require other qualifications and skills
  • Supervisory Responsibilities

    Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.

    Disclaimer

    This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities

    serp_jobs.job_alerts.create_a_job

    Store Manager • Pasadena, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Store Manager in Training (MIT)

    Store Manager in Training (MIT)

    Insomnia CookiesHouston, TX, United States
    serp_jobs.job_card.full_time
    Set your timers because our freshly baked cookies are coming next to the Houston Gateway area! I.Cookies is actively hiring for a full-time hourly. Store Manager in Training (MIT).Check out some of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Experience Manager

    Customer Experience Manager

    MichaelsWebster, TX, US
    serp_jobs.job_card.full_time
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager Gulfgate & Almeda

    Store Manager Gulfgate & Almeda

    SBH Health SystemHouston, TX, US
    serp_jobs.job_card.full_time
    By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager - Store #18

    Store Manager - Store #18

    My MelroseHouston, TX, US
    serp_jobs.job_card.full_time
    Work where you can shop! We're looking for individuals with a passion for fashion that have what it takes to give our customers an exceptional in-store customer experience that will encourage them ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager in Training

    Store Manager in Training

    Insomnia CookiesHouston, TX, United States
    serp_jobs.job_card.full_time
    Insomnia Cookies is actively hiring for a full-time hourly.Store Manager in Training (MIT).We are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    Dollar TreeSugar Land, TX, US
    serp_jobs.job_card.full_time
    Your natural leadership skills and ability to inspire teams to deliver exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let'...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Assistant Manager

    Store Assistant Manager

    QuikTripHumble, TX, US
    serp_jobs.job_card.full_time
    Store Assistant Manager - Humble.At QuikTrip, the Relief / Night Assistant Manager ensures that the shift team meets QT Standards of Store Operations and ensure the store is operated according to Pol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Xfinity Retail Store Manager - Bellaire

    Xfinity Retail Store Manager - Bellaire

    Blufox MobileBellaire, TX, US
    serp_jobs.job_card.full_time
    Blufox Mobile, the largest branded partner for Comcast XFINITY services, seeks dynamic individuals to join our team as Sales Managers. With locations in multiple states and expansion plans, Blufox i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    PJ's CoffeeMissouri City, TX, US
    serp_jobs.job_card.full_time +1
    PJ's Coffee of New Orleans is brewing more than just great coffeewe're serving Southern hospitality, building community, and delivering an exceptional customer experience.We're currently seeking a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager Gulfgate & Almeda

    Store Manager Gulfgate & Almeda

    Sally Beauty HoldingsHouston, TX, US
    serp_jobs.job_card.full_time
    By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bench Store Manager

    Bench Store Manager

    Dick's Sporting GoodsHouston, TX, US
    serp_jobs.job_card.full_time
    At DICK'S Sporting Goods, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Xfinity Retail Store Manager - Aliana

    Xfinity Retail Store Manager - Aliana

    Blufox MobileRichmond, TX, US
    serp_jobs.job_card.full_time
    Blufox Mobile, the LARGEST branded partner for Comcast XFINITY services, seeks dynamic individuals to join our team as Sales Managers. With locations in multiple states and expansion plans, Blufox i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Assistant Store Manager - Spirit

    Assistant Store Manager - Spirit

    Spirit HalloweenHumble, TX, US
    serp_jobs.job_card.full_time
    Benefits include : Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program.All Bonus and Pay Programs subject to qualifications. The Assistant Store Manager supports the Store M...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Team Lead

    Store Team Lead

    Academy Sports and OutdoorsWebster, TX, US
    serp_jobs.job_card.full_time
    Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. At Academy Sports + Outdoors, our Purpose is to make it easier for everyon...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager - Calvin Klein

    Store Manager - Calvin Klein

    PVH CorpCypress, TX, US
    serp_jobs.job_card.full_time
    At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers.Joi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Assistant Store Manager

    Assistant Store Manager

    David's BridalHouston, TX, US
    serp_jobs.job_card.full_time
    At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal styleor the career that's...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    SonicBaytown, TX, US
    serp_jobs.job_card.full_time
    We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail. Our store manager candidates are required to be in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager

    Store Manager

    The Vitamin ShoppeHouston, TX, US
    serp_jobs.job_card.full_time
    The Vitamin Shoppe is looking for high performing leaders with a passion for developing high performing teams.Have a proven track record of success? If so, look no further!.As a Store Manager with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Manager - Store #153

    Store Manager - Store #153

    My MelroseHouston, TX, US
    serp_jobs.job_card.full_time
    Work where you can shop! We're looking for individuals with a passion for fashion that have what it takes to give our customers an exceptional in-store customer experience that will encourage them ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Manager - Spirit

    Store Manager - Spirit

    Spirit HalloweenTomball, TX, US
    serp_jobs.job_card.full_time
    Benefits include : Year End Bonus, Tear Down Premium Pay Program, Retention Pay Program.All Bonus and Pay Programs subject to qualifications. The Store Manager oversees and is accountable for the tot...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days