Technical Service ManagerZipRecruiter • Fort Smith, AR, US
Technical Service Manager
ZipRecruiter • Fort Smith, AR, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProvide support for dealers / contractors to resolve technical issues Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints Validation of product installations to the I / O, assessment of clarity of I / O, feedback to Corporate on field or building code application changes Field Communication / RMA / Service Bulletin Support; closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on the success of Corrective Actions Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates Produce training materials for sessions Produce materials and conduct installation and service training sessions Responsible for high quality, cost-efficient and on-time service operation (internal and external) Ensure the availability and quality of communications with our customers Perform additional projects / duties to support ongoing business needs Applies advanced knowledge of job area typically obtained through advanced education and work experience Manages projects and processes while working independently and with limited supervision Coaches and reviews the work of lower-level professionals Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions Formal Product Training – effectively train / educate customers on our products Strong HVAC technical knowledge, operating systems, mechanical and electrical ability Excellent customer service, relationship management, and interpersonal skills Proficiency in MS Outlook, Word, Excel, and PowerPoint Must have excellent communication skills both written and verbal and HVAC technical acumen High level of attention to detail and problem-solving skills Excellent organizational, time management, and project management skills Ability to apply good judgment, strong work ethics, and integrity on the job Highly self-motivated and directed with the ability to work in a fast-moving environment Ability to apply good judgment, strong work ethic, and integrity on the job. 5+ years in field service and repair High School Diploma or GED equivalent HVAC training / certification required Must be able to perform essential responsibilities with or without reasonable accommodations Travel is required – up to 30% Manager, Divisional Tech Services
Overview
Daikin Comfort Technologies Dist, Inc. is seeking a professional, skilled individual for our Technical Service Manager position for our branch operations group located remotely, but local, to Fort Smith & Little Rock, Arkansas branches. The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.
Why work with us?
- Benefits are effective on day one for all full-time direct hires.
- Training programs are available to help guide team members and develop new skills.
- Growth Opportunities - there are immense opportunities to grow your career.
- You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
Position Responsibilities
Nature & Scope
Knowledge & Skills
Experience
Education / Certification
People Management
No
Physical Requirements / Work Environment
Reports To
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's disability, creed, citizenship, uniform service member or veteran status, ancestry, medical condition, genetic characteristics, genetic information, request for protected leave, marital status, or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
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Technical Service Manager • Fort Smith, AR, US
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