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IT Technician / Help Desk Specialist
IT Technician / Help Desk SpecialistAPCO LLC • Portland, OR, US
IT Technician / Help Desk Specialist

IT Technician / Help Desk Specialist

APCO LLC • Portland, OR, US
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Company Overview :

  • Golden Grail Group is an Oregon-based cannabis company that places utmost importance on product quality and customer experience.
  • Established with a passion for excellence, we are dedicated to crafting premium cannabis products and delivering exceptional service to our valued customers.
  • From cultivation and processing to retail and customer engagement, we uphold rigorous standards to ensure the satisfaction and well-being of our customers and employees.
  • We recognize the vital role each team member plays in our success and strive to cultivate a work environment where top talent can thrive.
  • Our commitment to excellence extends beyond our products and services; it's ingrained in our company culture.
  • Join our team and be part of a passionate and driven community dedicated to shaping the future of the cannabis industry.
  • Together, we can continue to raise the bar and exceed expectations, delivering unparalleled experiences to our customers and making a positive impact in our community.

Job Description :

  • We are seeking a highly skilled and experienced IT Systems Administrator to join our team.
  • The ideal candidate will be responsible for managing and maintaining various aspects of our IT infrastructure, ensuring smooth operations across the organization.

    • Key Responsibilities :

  • Manage users, email accounts, and domains, ensuring efficient communication channels within the organization.
  • Set up, configure, and install new devices such as PCs, printers, and networking equipment, ensuring they meet organizational requirements.
  • Manage and maintain camera servers, Network Video Recorders (NVRs), and Uninterruptible Power Supply (UPS) systems to ensure continuous surveillance and data protection.
  • Oversee access control systems to regulate and monitor physical access to premises.
  • Manage and maintain security systems, including firewalls, antivirus software, and intrusion detection systems, to safeguard organizational data and assets.
  • Resolve support cases remotely and in person, providing timely and effective solutions to IT-related issues faced by users.
  • Document support cases, resolutions, and procedures to maintain an organized knowledge base for future reference.
  • Manage software licensing for various applications, including Microsoft Office 365, Google Workspace, Apple Business, and Adobe, ensuring compliance and cost-effectiveness.
  • Perform hardware and software troubleshooting for all users, diagnosing, and resolving technical issues to minimize downtime and disruption to operations.
  • All other duties as assigned.

    • Qualifications :

  • Proven experience as an IT Systems Administrator or similar role, with a strong understanding of IT systems and infrastructure.
  • Proficiency in managing email systems, domain administration, and user account management.
  • Experience in setting up and configuring hardware devices, such as PCs, printers, and networking equipment.
  • Knowledge of surveillance systems, access control systems, and security protocols.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels of the organization.
  • Strong organizational and multitasking abilities, with the capacity to manage multiple tasks and priorities effectively.
  • This job description outlines the primary responsibilities and qualifications for the role of IT Systems Administrator.
  • Adjustments can be made based on specific organizational needs and preferences.   Powered by JazzHR
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    Help Desk Technician • Portland, OR, US