DSHS HCLA Adult Protective Services Field Administrator

Field Administrator

Are you a mission-driven leader with a passion for protecting vulnerable adults and building strong, high-performing teams? Join the Adult Protective Services (APS) as a Field Administrator, where every day brings new challenges and opportunities to lead with purpose.

In this dynamic leadership role, you'll be at the forefront of APS's mission ensuring the safety and dignity of vulnerable adults through quality investigations, strong community partnerships, and effective advocacy. You'll guide a dedicated team, nurture leadership development, and shape regional strategies to deliver consistent, high-quality services. This position offers flexibility, creativity, and the opportunity to solve complex problems in a fast-paced environment where no two days are the same. This position will be responsible for three offices with Seattle being the home base.

Some of what you'll do :

• Oversee all regional field operationsincluding investigations, customer support, personnel, and business functionsensuring policies, procedures, and new initiatives are consistently implemented and followed.
• Supervise, mentor, and support supervisors and staff by setting clear performance expectations, developing work plans, managing workloads, and addressing personnel matters, including hiring, training, and evaluations.
• Analyze data and reports to monitor regional performance, ensure equitable workload distribution, and identify trends or issues requiring corrective action.
• Lead quality assurance and improvement efforts, collaborating with QA / QI staff to identify root causes and implement region-wide performance enhancements.
• Facilitate and participate in investigative reviews, complex case staffing, and oversight of guardianships, vulnerable adult protection orders, and high-profile or cross-divisional cases.
• Build and maintain strong relationships with community partners, internal and external stakeholders, tribal governments, and other state agencies to enhance protective services and support vulnerable adults.
• Lead multidisciplinary teams and collaborative meetings focused on coordinating services and improving outcomes for complex or high-risk cases.
• Actively contribute to regional and statewide planning, policy implementation, and strategic leadership.

Who should apply?

A master's degree in social science, health, public administration or related field and four years of professional experience in planning, administering, developing, or delivering social and health services programs; Or A bachelor's degree and six years of professional experience in managing large complex programs, supervising and managing teams, planning, administering, developing, or delivering social and health services programs; Or Ten years of experience managing and supervising individuals and large teams, responding to high profile critical situations and developing solutions, developing and fostering community partnerships, developing and carrying out short- and long-term strategic goals, and overseeing, managing and administering complex programs. And Proven leadership and operational management experience overseeing diverse teams, implementing policy, managing complex investigations, and driving performance in a high-demand social services environment. Strong critical thinking, communication, and analytical skills with the ability to make sound decisions in crisis situations, resolve conflicts, interpret data, and clearly convey complex policies and procedures. Knowledge of APS laws, social service systems, and protective programs, combined with emotional intelligence, cultural competency, and a commitment to protecting vulnerable adults with integrity and compassion. Preferred knowledge, skills, and abilities : Knowledge and understanding of federal laws regarding Washington Native American Tribes. Knowledge of personnel policies, procedures, and administrative policies. Methods and techniques of policy development and management, including principles and practices of program planning and evaluation.

Interested? Please apply with :

This job is classified as a WMS2. Questions contact reema.goyal@dshs.wa.gov and mention 07008

Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, gender, gender identity / expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.