Float Phlebotomist / Administrative Assistant

About UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24 / 7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.The OpportunityAs a One Medical Float Phlebotomist / Administrative Assistant (internally known as a Lab Service Specialist / Member Support Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Our Flex Lab Services Specialist / Member Support Specialist support multiple offices in a Market. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.What you'll likely work on : Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessaryProvide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office locationPerform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs / ECGs, vitalsMaintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilizationContinue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reportingAll front of house duties including check in / check out, insurance verification, printing / paperwork tasks, prepping tests, tasking to service level expectations etcContribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Perform opening and closing duties / daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organizationMaster our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily workThese responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.What you'll need : At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training / externship environmentStrong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutionsStrong written and verbal communication skills A High School Diploma or equivalent Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneouslyExperience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasksCompetitive salary : starts at $23.00 per hour based on a full time schedule. This is a full time (40 hours / week) with 8 hour shifts generally taking place between Monday to Friday 7am-6pm. This position is based in our Houston -Sugarland office in Houston, TX. This Float role lends support to multiple One Medical locations in our Houston market (La Centerra and Houston Heights locations) and schedule are subject to change. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24hours per week and their dependents are eligible for benefits starting on the team member's date of hire : Taking care of you todayPaid sabbatical for every five years of serviceFree One Medical memberships for yourself, your friends and familyEmployee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issuesCompetitive Medical, Dental and Vision plansPre-Tax commuter benefitsPTO cash outs - Option to cash out up to 40 accrued hours per yearProtecting your future for you and your family401K matchCredit towards emergency childcareCompany paid maternity and paternity leavePaid Life Insurance - One Medical pays 100% of the cost of Basic Life InsuranceDisability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability InsuranceIn addition to the comprehensive benefits package outlined above, practicing clinicians also receiveMalpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.UpToDate Subscription - An evidence-based clinical research toolContinuing Medical Education (CME) - Receive an annual stipend for continuing medical educationRounds - Providers end patient care one hour early each week to participate in this shared learning experienceDiscounted rate to attend One Medical's Annual REAL primary care conferenceOne Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.