Roadside Assistance Bilingual (Spanish) - Customer Service

Job Description

This is a remote position.

24 / 7 servicing of inbound calls for roadside assistance and other service

requests from client’s customers and / or client account representatives for assistance with items such as :

• a vehicle that won’t start
• flat tire(s)
• keys locked inside a car
• vehicle out of gas
• vehicle in an accident
• Place outbound calls to listed Service Providers to secure appropriate

towing assistance to resolve the customer’s needs

representatives for status and clarification purposes.

internal support departments or client account representatives.

and / or additional calls for secondary services.

vehicle inoperable situation

and other client tools

client program

on the parameters of the policy’s program

initial request for assistance was processed

Requirements

Please click this link for the Basic PC Requirements  Computer Specifications

Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.

Benefits

Requirements

Required Skills : Communication skills : Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively by phone, chat and / or e-mail. Computer literacy skills : Each customer service representative must have good computer skills. Fully understands the basic functions of the computer and utilization of well-known programs including e-mail. Customer-service skills : Customer service representatives must help to retain customers by answering customer questions and complaints in a helpful and professional manner. Interpersonal skills : Creating positive interactions with customers is an essential part of a representative’s job. Listening skills : Representatives must listen carefully and understand a customer’s situation in order to assist them and to obtain the best resolution. Attention to Detail : Customer service representatives must be careful about detail concerning policies and procedures of their specific client. Integrity : Customer service requires being honest and ethical for the protection and privacy of customer sensitive information. Patience : Workers must be patient and polite, especially when interacting with difficult or irate customers. Ability to Work Independently : Representatives must guide oneself with little or no supervision and depending on oneself to get things accomplished. Problem-solving skills : Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention. Skills and Attributes :