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Senior EPIC Analyst I - Hybrid (San Diego)

San Ysidro Health CenterSan Diego, CA, US

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Senior Epic PA / PE IT Analyst I

The Senior Epic PA / PE IT Analyst I is responsible for the configuration, optimization, support, and troubleshooting of the Cadence, Prelude, Referrals, MyChart and Hello World Epic modules. You will collaborate with clinical, operational, and technical teams to ensure Epic's functionality supports key workflows, improves operational efficiencies, and enhances the patient and provider experience.

This role focuses on ensuring that referrals are processed smoothly, troubleshooting technical issues, and configuring Epic's referrals-related functionality to improve patient access to healthcare. The ideal candidate will have expertise in Epic's Referrals module, experience with Epic's Patient Experience (Hello World / MyChart) applications, and a strong understanding of Federally Qualified Health Center (FQHC) and Program of All-inclusive Care for the Elderly (PACE) organizations.

Essential Functions of the Job :

Configure and optimize Epic Cadence to streamline scheduling workflows for both outpatient and inpatient services. Ensure that scheduling is efficient, accurate, and meets the needs of providers and patients.
Support and optimize Epic Prelude to ensure accurate patient registration, insurance verification, and demographic management. Focus on enhancing the patient intake process to improve operational efficiency.
Oversee the configuration and optimization of Epic Referrals, enabling the effective management of referrals, including tracking, scheduling, and communication with referring providers.
Configure and support the Hello World module for patient communication and engagement, helping ensure clear and efficient messages between patients and providers, and integrating into other Epic modules where necessary.
Manage the configuration, optimization, and ongoing maintenance of Epic MyChart (patient portal), ensuring it provides patients with secure access to their health information, appointment scheduling, and messaging capabilities.
Collaborate with multidisciplinary teams to analyze, design, and implement efficient workflows for Cadence, Prelude, Referrals, Hello World, and MyChart to meet the needs of clinical and operational stakeholders.
Troubleshoot system issues, escalating to Epic Support as necessary, and provide timely resolution to minimize disruptions.
Perform system upgrades, testing, and validation for the listed Epic modules, ensuring that new functionality is properly integrated and end-users are supported.
Provide training and ongoing support for end-users in the use of Epic Cadence, Prelude, Referrals, Hello World, and MyChart, developing user documentation and resources.
Monitor system performance, conduct audits, and recommend enhancements to optimize workflow efficiencies and the overall user experience.
Participate in Epic system projects, such as new module implementations, system optimizations, and system integrations with other clinical applications.

Additional Duties and Responsibilities :

Adheres to all applicable SYHealth policies, procedures, protocols, and best practices

Demonstrates effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, harmony and problem-solving to obtain stated goals and objectives

Demonstrates active listening skills, respect and a positive Can Do attitude

Enhances professional growth and development through participation in educational programs, reading literature to keep up-to-date related to healthcare laws and Leadership, attending in-service trainings and workshops to improve upon knowledge and skillset

Attends meetings, as required, and participates on committees, as directed

Demonstrates professional behavior standard etiquette, courtesy, mutual respect, confidentiality and treats every patient and employee with dignity in every interaction

Exhibits a high level of integrity, ethics, transparency, leadership style and trust

Promotes and fosters respect for patient privacy by maintaining confidentiality on all patient EHR data and abides by both the HIPAA Privacy and Security rules

Exhibits excellent presentation skills, confidently speaks up, follows the appropriate chain of command and demonstrates effective verbal and written communication skills

Maintains a clean, safe and organized work area at all times.

Performs any other job-related duties as needed, assigned, or requested

Job Requirements :

Experience Required : Minimum of 5 years of hands-on experience working with Epic Cadence, Prelude, and / or Referrals

Education Required : High School diploma or equivalent required

Certifications Required : Epic Certified in Cadence and Prelude

Verbal and Written Skills Required to Perform the Job :

Strong written and verbal communication skills

Strong facilitation and presentation skills

Think abstractly beyond basic data requirement

Strong communication and interpersonal skills for training users and working with stakeholders

Communicate in a clear and concise manner, verbally and in writing

Communicate effectively and partner with senior level staff to determine business goals and objectives, and ways to partner in order to achieve those objectives

Exercise strong planning, organizing, and communication skills

Technical Knowledge and Skills Required to Perform the Job :

Strong understanding of clinical workflows related to scheduling, patient registration, referral management, patient communication, and patient portal use.

Demonstrated ability to troubleshoot, configure, and maintain Epic systems and resolve technical issues.

Experience in collaborating with cross-functional teams (IT, clinical, operational) to implement and optimize Epic systems.

Ability to manage multiple tasks and deadlines effectively while maintaining a high level of attention to detail.

Experience in Epic upgrade processes, new module implementations, and system integration.

Knowledge of healthcare industry standards and regulations, including HIPAA

Equipment Used : Personal Computer, Office Equipment

Working Conditions and Physical Requirements :

Flexibility in schedule to meet project deadlines

Sitting for extended periods of time

Sufficient dexterity to effectively operate a computer keyboard and other related peripherals

Universal Requirements : Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

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