Customer Support Specialist

Job title : Administration coordinator – Customer service

Location : Redmond, WA

Duration : 6 months (Possible extension)

Pay rate : $23-24 / hr. on W2

Key areas of responsibility :

• Act as the primary point of contact for customer inquiries, concerns, and feedback. Provide timely and accurate responses to customer requests, including documentation, product support, and issue resolution.
• Coordinate with internal teams to ensure smooth handling of customer-facing activities and follow-ups. Maintain clear and consistent communication with customers throughout the process.
• Track and document customer interactions and ensure records are up to date and accessible.
• Support the resolution of product-related issues by facilitating returns, replacements, or troubleshooting as needed.
• Develop and maintain customer service tools such as FAQs, response templates, and process checklists.
• Collaborate with cross-functional teams to improve the customer experience and streamline quality delivery.
• Monitor service timelines and ensure that customer expectations are met or exceeded. Participate in team meetings and contribute to continuous improvement initiatives focused on customer satisfaction.
• Provides key support for functional groups, including performance of a wide variety of specialized clerical functions involving compiling and arranging data, making computations, laying out and preparing reports, processing and coding documents, and maintaining specialized and comprehensive records and filing.
• Sets up and prepares statistical reports.
• Resolves discrepancies and may communicate with a variety of administrative and professional employees within and outside the organization.
• This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.
• The job requires a basic understanding of work routines and procedures in own discipline.
• The technical procedures for this level are well defined.
• The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.
• To offer a professional communication link between and our customer base for all quality support activities.
• This role serves as a key liaison between and our customers, ensuring a seamless and positive experience across all service touchpoints.
• This role is responsible for managing customer inquiries, coordinating timely responses, and ensuring that customer needs are met with professionalism and care.
• The coordinator will work closely with internal teams to ensure that customer-facing activities are executed efficiently and in alignment with company standards.
• The role also oversees and coordinates all field-related activities scoped within PFA Executions.
• Serves as a member of the divisional quality team to establish, implement, and maintain Global Regulatory and Quality processes and documents supporting our Global QMS.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https : / / dexian.com / to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status