Mainframe Operator

Job Description

Job Description

Mainframe Operator

• Functions as a Level 1 Incident Manager for critical incidents / events relating to various IT technology.
• Quickly create, escalate, triage and track customer technology related incidents.
• Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with the review / validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.
• The position mandates a presence onsite; there is not a work from home option.
• Applicants could be requested to work holidays, days, afternoons and / or midnight shifts.

Number of Resources Requested : 1

Maximum Number of Candidates : 1

Experience Level : minimum 4 years

Start Date : 10 / 27 / 2025

Duration : at least one year

Environment : Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. Other tools utilized : Whats Up Gold, Pingdom, PRTG, IBM Mainframe