Talent.com
Director of Customer Experience
Director of Customer ExperienceVirtualVocations • El Cajon, California, United States
Director of Customer Experience

Director of Customer Experience

VirtualVocations • El Cajon, California, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Director of Customer Experience.

Key Responsibilities

Define key performance metrics and benchmarks for Customer Experience, driving continuous improvement

Provide actionable customer insights through thorough data analysis and assessment

Identify risks impacting customer satisfaction and develop proactive mitigation strategies

Required Qualifications

5+ years of experience in Technical Account Management (TAM), with 3+ years managing a TAM team

2+ years of experience managing multiple teams, including 2nd line management

Knowledge of Professional Services (PS) and experience in defining and tracking the customer journey

Proven ability to analyze customer interactions and derive actionable insights

Service-oriented mindset with a focus on customer needs and experience

serp_jobs.job_alerts.create_a_job

Director Of Customer Experience • El Cajon, California, United States

Job_description.internal_linking.related_jobs
Sr. Manager TA, Product & Customer Experience (Hybrid / San Diego or Acton, MS)

Sr. Manager TA, Product & Customer Experience (Hybrid / San Diego or Acton, MS)

Insulet Corporation • San Diego, CA, US
serp_jobs.job_card.full_time
Manager Ta, Product & Customer Experience.Manager Talent Acquisition will play a critical role in being a Point of Contact (POC) for our Product & Customer Experience functional area.You will act a...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Manager, Customer Experience

Senior Manager, Customer Experience

VirtualVocations • Escondido, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager, Customer Experience (Order-to-Cash) to enhance their product team.Key Responsibilities Develop product strategy and lifecycle roadmap for order-to-cash ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Director of Customer Success

Senior Director of Customer Success

VirtualVocations • Chula Vista, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director of Customer Success to lead and expand their Customer Success team.Key Responsibilities Lead and manage the Customer Success team, providing mentorship ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Customer Success

Director of Customer Success

VirtualVocations • El Cajon, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Customer Success.Key Responsibilities Design and execute the scaled customer success strategy across North America Lead, coach, and develop a high-performi...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Consumer Experience Professional

Senior Consumer Experience Professional

VirtualVocations • Chula Vista, California, United States
serp_jobs.job_card.full_time
A company is looking for a Consumer Experience Professional to optimize interactions between the organization and its members. Key Responsibilities Analyze complex issues to enhance member experie...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director, Agile Delivery, Customer Experience - (Hybrid - Acton, MA or San Diego, CA)

Director, Agile Delivery, Customer Experience - (Hybrid - Acton, MA or San Diego, CA)

Insulet Corporation • San Diego, CA, US
serp_jobs.job_card.full_time
Director Of Agile Delivery, Customer Experience.The Director of Agile Delivery, Customer Experience is responsible for leading corporate functional groups, and external development partners, for th...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Executive Director, Market Access Account Management

Executive Director, Market Access Account Management

Neurocrine Biosciences • San Diego, CA, US
serp_jobs.job_card.full_time
Neurocrine Account Management Leader.At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values.We know what it takes t...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Vice President of Customer Experience

Vice President of Customer Experience

VirtualVocations • Escondido, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Customer Experience.Key Responsibilities Lead and manage teams across Onboarding, Support, Customer Success, and Ongoing Services Develop and implement a c...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Retention

Director of Retention

VirtualVocations • Escondido, California, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Retention to lead customer engagement and retention strategies.Key Responsibilities Own the full subscriber journey, including onboarding, renewal, and chur...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Sr Director, User Experience - Acton, Mass. or San Diego, CA (Hybrid)

Sr Director, User Experience - Acton, Mass. or San Diego, CA (Hybrid)

Insulet Corporation • San Diego, CA, US
serp_jobs.job_card.full_time
Senior Director Of User Experience.Insulet is seeking a visionary and strategic Senior Director of User Experience to lead our User Experience Center of Excellence, driving enterprise-wide innovati...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Director of Customer Service

Senior Director of Customer Service

VirtualVocations • El Cajon, California, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Director, Consumer & Customer Service.Key Responsibilities Set the customer service vision and strategy in partnership with senior leadership to deliver exceptio...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director Member Experience

Director Member Experience

Invited Clubs • San Diego, CA, US
serp_jobs.job_card.full_time
This is the job title and description.The content has been cleaned and formatted to be consistent across the platform.serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Manager of Exception Handling

Manager of Exception Handling

VirtualVocations • El Cajon, California, United States
serp_jobs.job_card.full_time
A company is looking for a Manager, Exception Handling.Key Responsibilities Manage a team to ensure operational excellence and adherence to customer service standards Provide training and develo...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Insulet is hiring : Sr Director, User Experience - Acton, Mass. or San Diego, CA

Insulet is hiring : Sr Director, User Experience - Acton, Mass. or San Diego, CA

Mediabistro • San Diego, CA, United States
serp_jobs.job_card.full_time
Overview Insulet is seeking a visionary and strategic Senior Director of User Experience to lead our User Experience Center of Excellence, driving enterprise-wide innovation across onboarding, sup...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days
Client Experience Director

Client Experience Director

VirtualVocations • Escondido, California, United States
serp_jobs.job_card.full_time
A company is looking for a Client Experience Director to oversee the development and support of customer service teams in a remote environment. Key Responsibilities Train, motivate, and guide a te...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Experience Manager

Customer Experience Manager

VirtualVocations • Escondido, California, United States
serp_jobs.job_card.full_time
A company is looking for a Manager, Customer Experience & Quality Assurance.Key Responsibilities Lead and manage the Voice of Customer (VoC) and Quality Assurance function, ensuring alignment wit...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director of Engineering

Director of Engineering

Hyatt Hotels Corporation • San Diego, CA, United States
serp_jobs.job_card.full_time
Close Inclusive Collection Job Postings Notification.Hyatt is a place of learning – similar to a university.The company offers so many ways for me to learn and grow, both professionally and persona...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Part Time - Customer Experience Manager

Part Time - Customer Experience Manager

Michaels • El Cajon, CA, US
serp_jobs.job_card.full_time +1
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted