Account Manager-Digital Activations Team

Job Description

Digital Activation Team members are responsible for handling inbound call requests from potential product customers and existing product clients while performing any applicable servicing requests within various online business banking systems. Exercise judgment and make decisions that have positive operational impacts on the business line.

Assist with the resolution of client issues or Banker questions during the Business Digital Deposit Application process. Leverage applicable tools to assist in resolving and / or escalating to the appropriate support channel. Assist the customer through the application process, view and assist in uploading documents that may be required during review and review next steps a customer may be able to take for a declined application. Interacts with clients and other departments, to ensure successful client outcomes. Communicating to the client as appropriate. Exercise judgment and make decisions that have positive operational impacts on the business line.

Basic Qualifications - Bachelor's degree, or equivalent work experience - One to four years of client management experience Preferred Skills / Experience - Detailed knowledge of business, financials, products / services and the market - Strong problem-solving skills - Basic knowledge of account management, project management, operations and logistics - Ability to manage multiple tasks / projects and deadlines simultaneously - Proven customer service / relations skills, including situational leadership and dispute / conflict resolution - Strong presentation, interpersonal, verbal and written communication skills

The role offers a hybrid / flexible schedule, which means theres an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If theres anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits :

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range : $62,050.00 - $73,000.00 - $80,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws.

Posting may be closed earlier due to high volume of applicants.