General Manager

Job Title

General Manager (GM)

Location

Dallas, TX — Sclafani’s New York Bagels & Sandwiches (Luther Lane)

Position Type

Full-time

Schedule Requirements

Must be available early mornings (opening shifts)

Must work weekends (Saturday & Sunday)

About Us

Sclafani’s is a New York–style bagel and sandwich shop offering breakfast, lunch, and deli items. We pride ourselves on high-quality, fresh ingredients, excellent customer service, and a warm, community-oriented atmosphere. (As you may see on our site : we serve breakfast sandwiches, bagels with spreads, cold and hot lunch sandwiches, etc.) sclafanis.toast.site

Job Summary

The General Manager will be responsible for overseeing all daily operations, ensuring the store meets customer service, quality, and financial goals. The GM leads the staff, enforces standards, and acts as a key driver of growth and consistency across shifts — especially during the critical early morning and weekend periods.

Key Responsibilities

Oversee opening and closing operations (cash handling, inspections, security)

Ensure product quality, consistency, and safety standards

Hire, train, mentor, schedule, and evaluate staff (baristas, sandwich makers, etc.)

Drive sales and profitability; manage food and labor costs

Develop and implement marketing / promotional strategies (local outreach, social media, specials)

Ensure compliance with health, safety, and sanitation regulations

Maintain inventory, ordering, waste tracking, and stock control

Lead by example : stepping in during busy periods, handling customer issues or complaints

Monitor performance metrics (sales, labor %, customer satisfaction) and adjust strategy accordingly

Foster a positive, team-oriented culture

Qualifications & Skills

Prior experience as a GM or assistant manager in restaurant, café, or fast-casual environment

Strong leadership, communication, and interpersonal skills

Proven ability to manage finances (P&L, cost controls, budgets)

Familiarity with inventory and ordering systems

Excellent customer service orientation

Ability to work under pressure in a fast-paced, high-volume environment

Must be comfortable working mornings and weekends regularly

High school diploma or equivalent (preferred : associate’s or higher in hospitality, business)

Food safety / sanitation certification preferred

Working Conditions

This role requires being on the floor, not a behind-a-desk job

Frequent standing, walking, lifting (up to 25–35 lbs), bending

Peak hours include early mornings (e.g. 6 a.m. – 10 a.m.) and lunch shifts

The weekend shift load will be heavier, and the GM must lead that charge