Guest Services Support Specialist

Customer Service Specialist

PrideStaff on behalf of a client located in Weston is seeking a professional who is an expert in communication and can provide top-notch customer service to clients and suppliers. The ideal candidate will have previous experience in corporate housing or hospitality! The schedule is Friday through Monday from 9am-8pm. This position can be remote for applicants in the East Coast. Responsibilities include :

• Providing appropriate and correct feedback to clients / support / suppliers by identifying problems; researching answers; following and coordinating service issues from start to finish.
• Processing client / support requests according to established policies and procedures.
• Coordinating follow up for all pending welcome letters / inspections / lock box and entry apps.
• Monitoring all triage tickets and responding accordingly.
• Closing out any open service tickets from weekend or reassigning to support specialist if necessary.
• Remaining involved in resolution until complete support satisfaction.
• Effectively coordinating with appropriate leader for assistance and guidance.
• Responding to support questions, concerns and managing supplier service issues in a timely manner.
• Providing a recap of weekend activity for the team and any item that needs follow up.

Qualifications :

Must be able to submit to a background check and a drug screen. PrideStaff is an equal opportunity employer.

Compensation / Pay Rate (Up to) : $60,000.00 - $70,000.00