Workforce Real-Time CoordinatorVirtualVocations • Birmingham, Alabama, United States
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Workforce Real-Time Coordinator
VirtualVocations • Birmingham, Alabama, United States
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A company is looking for a Workforce Real Time Coordinator to manage real-time resources across various communication channels.
Key Responsibilities
Manage ticket distribution, scheduling, and adherence across Voice, Email, and Messaging channels
Monitor incoming volumes in real-time and arrange additional coverage as necessary
Collaborate with management to analyze and improve support delivery
Required Qualifications
Work experience in an analyst position
Previous experience using CX platforms, preferably Zendesk
Basic proficiency in Google Sheets / Microsoft Excel
Amazing work ethic and ability to multitask
Willingness to learn and master new systems
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Workforce Coordinator • Birmingham, Alabama, United States
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