Operations Analyst

Starr Insurance Companies Job Opportunity

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world's fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Responsible for providing production support to the SGS Centers of Excellence and Starr Offices with regards to local policy issuances, local policy number oversight, and triaging of issues. In addition will be defining, enhancing, analyzing, developing and documenting global procedures that pertain to Starr's multinational network business globally. Business areas of focus are Underwriting, Business Operations, Claims, Finance, Bermuda Operations, and Reinsurance Accounting.

Key Responsibilities

• Following up and ensuring that the Issuing Offices are booking / issuing the local policies in within the stated timelines
• Ensure Service Level Agreements (SLAs) are followed both internally and with Network Partners
• Validating and managing the assignment of policy numbers under the programs and standalone policies
• Develop communications is support of SGS such as bulletins, PowerPoint presentations, etc.
• Provide input into the documentation and development of global business requirements and procedures, including new systems functionality, system enhancements, and workflows
• Define and enhance existing operations workflows and cross-departmental engagements as needed
• Document and participate in UAT and deployment testing as needed
• Identify and assist in developing operational solutions in support of the new network opportunities
• Management of the reconciliation database for multinational business to ensure data is updated and any maintenance requirements are being reviewed
• Identify training and development needs through trending analysis, business partner requirements and service initiatives partner with Training and Development to share results
• Develop and support business partnerships and represent department / enterprise with internal customers and vendor partners where appropriate
• Conduct detailed analysis to determine root cause analysis in in metrics, KPIs and SLA results; develop and recommend corrections
• Communicate and implement Best Practices across the division as well as new process improvements and any other observations discovered during the audit / review process which may impact the Starr Global Solutions
• Present to stakeholders recommendations and enhancements of underlying processes to improve performance and turnaround times
• Assist in other aspects of network development, as needed

Required Education

Bachelor's Degree or equivalent combination of education. Insurance related work experience a plus.

Preferred Education Specifics

Preferred Experience

Other Skills / Abilities

For individuals assigned and / or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets : experience and training : licensure and certifications : and other business and organizational needs. A reasonable estimate of the current range is $75,000 - $90,000.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.