Talent.com
Program Director

Program Director

HealogicsFranklin, IN, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Program Director / Program Manager

The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing.

The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is responsible for the complete oversight of the Wound Care Center, to include the following functions : day-to-day center operations, staff management, financial management, quality / performance improvement, and community education.

The Program Director / Program Manager is also responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between Healogics and the hospital.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions / Responsibilities :

Manages the Center's Operations (20%) :

  • Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.
  • Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company's resources.
  • Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.
  • Facilitates the flow of information and maximizes effective communication throughout the program.
  • Prioritizes responsibilities and directs the work of the Center's clinical staff and non-clinical staff.
  • Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.
  • Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counseling, establishing performance expectations, and conducting performance reviews. (5%)

Performs Financial Management (10%) :

  • Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.
  • Stays current with reimbursement changes, providing physician and staff updates and education as needed.
  • Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.
  • Tracks and reports all ancillary revenues generated by the program.
  • Manages costs through appropriate utilization and management of labor and supply.
  • Works with Healogics support team to complete financial reviews and presents results to hospital leadership.
  • Manages Community Education / Marketing functions (40%) :

  • Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s).
  • Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.
  • Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
  • Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
  • Communicates on a regular basis with the (C)DO and / or (C)VPO and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.
  • Manages Quality / Performance Improvement functions (10%) :

  • Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators. Ensures program is integrated into the partner hospital's PIP program.
  • Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.
  • Monitors patient, referring physician and customer satisfaction.
  • Ensures that Patient Safety Guidelines are followed, that Healogics employees complete annual compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate.
  • Manages Relationships (15%) :

  • Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition. Identifies the hospital strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards.
  • Works effectively and seamlessly at all levels within the partner hospital. Participates in hospital department / management meetings and actively participates in Hospital communication activities.
  • Builds and develops effective working relationships with panel physicians, clinical and support staff. Encourages all program staff to provide excellent customer service to members of other hospital departments.
  • Meets regularly with leadership including hospital and area management.
  • Performs other duties as required.
  • Required Education, Experience and Credentials :

  • Bachelor's degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing / community education in the healthcare industry or clinical operations experience
  • OR Associate's degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing / community education in the healthcare industry or clinical operations experience
  • OR High School Diploma and 4 years or more years of marketing / community education in the healthcare industry or clinical operations experience
  • Management experience preferred
  • Required Knowledge, Skills and Abilities :

  • Demonstrated knowledge of regulatory / accrediting requirements for healthcare organizations
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
  • Strong interpersonal, verbal and written communication skills, to include group presentation skills
  • Strong analytical and quantitative skills
  • Strong customer service and follow-up skills
  • Strong organization, time management skills and ability to multi-task in a fast-paced environment
  • Leadership and teaching skills
  • Strong relationship building and influential skills
  • Strong team building and motivational skills
  • Ability to work with Healogics and hospital management.
  • Budget and strategic planning skills
  • Ability to travel overnight,
  • Physical Demands :

  • Being in a stationary position for extended periods of time (4 hours or more)
  • Viewing computer screen for extended periods of time (4 hours or more)
  • Keying frequently on a computer for 4 hours or more
  • Moving about
  • Reading
  • Communicating
  • Writing
  • Lifting / moving items up to 20 pounds
  • Pushing / pulling
  • Bending / stooping
  • Close, distance and peripheral vision
  • Reaching / grasping / touching with hands
  • Traveling distances (car, airplane, etc.)
  • Color perception
  • The salary for this position generally ranges between $80,750.00-$109,250.00 Annually. This range is an estimate, based on potential employee qualifications : education, experience, geography as well as operational needs and other considerations permitted by law.

    If you are a current employee, to submit a job application, you need to apply as an

    serp_jobs.job_alerts.create_a_job

    Program Director • Franklin, IN, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Program Director

    Program Director

    State of IndianaIndianapolis, IN, US
    serp_jobs.job_card.full_time
    Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sr. Program Director - Global Facilities Delivery

    Sr. Program Director - Global Facilities Delivery

    Eli LillyIndianapolis, IN, US
    serp_jobs.job_card.full_time
    Global Facilities Delivery Project Manager.At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Program Director

    Program Director

    Intrinsic Motivational Behavioral servicesIndianapolis, IN, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We are seeking a compassionate, detail-oriented, and experienced QMRP (Qualified Mental Retardation Professional) / QIDP (Qualified Intellectual Disabilities Professional) to join...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Director, Program Management Transformation Office

    Senior Director, Program Management Transformation Office

    Eli LillyIndianapolis, IN, US
    serp_jobs.job_card.full_time
    Senior Director, Program Management Transformation Office.At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Manager

    Program Manager

    Eli LillyIndianapolis, IN, US
    serp_jobs.job_card.full_time
    At Lilly, we unite caring with discovery to make life better for people around the world.We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Director, Higher Education

    Program Director, Higher Education

    VirtualVocationsSouthport, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Program Director - Higher Education.Key Responsibilities Develop and execute outreach and engagement strategies for the postsecondary community Coordinate engagement s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Project Management Associate Director

    Project Management Associate Director

    VirtualVocationsSouthport, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate Director, Customer Experience Transformation Project Management (Remote).Key Responsibilities Provide centralized project management support across multiple ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Senior Director, Program Management – Transformation Office

    Senior Director, Program Management – Transformation Office

    Eli LillyIndianapolis, IN, US
    serp_jobs.job_card.full_time
    At Lilly, we unite caring with discovery to make life better for people around the world.We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Associate Director of Program Management

    Associate Director of Program Management

    VirtualVocationsSouthport, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate Director, Program Management.Key Responsibilities Manage end-to-end CRM and email marketing initiatives, including requirements gathering and timeline manage...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Associate Director Project Management (P4-P4-2)

    Associate Director Project Management (P4-P4-2)

    Eli LillyIndianapolis, IN, US
    serp_jobs.job_card.full_time
    Associate Director Project Management.At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sr. Director - Clinical Development Program Lead - Cardiometabolic Health

    Sr. Director - Clinical Development Program Lead - Cardiometabolic Health

    Eli LillyIndianapolis, IN, US
    serp_jobs.job_card.full_time
    Clinical Development Program Lead.At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana.O...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Open Source Program Office

    Director of Open Source Program Office

    VirtualVocationsIndianapolis, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of the Open Source Program Office (OSPO).Key Responsibilities Define the company's Open Source Strategy and long-term roadmap for engagement and contributions ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Program Director

    Program Director

    SevitaIndianapolis, IN, US
    serp_jobs.job_card.full_time
    Have you been looking for a fantastic role to continue your career path in Social and Human Services? Look no further.This role is critical to our success and exemplifies the wonderful mission driv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    LifeWise Program Director

    LifeWise Program Director

    LifeWise Applicant CenterIndianapolis, IN, USA
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    LifeWise Academy is a released time religious instruction program that exists to reach public school students with the gospel during school hours. Under released time law, students may be released f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Director

    Program Director

    VirtualVocationsSouthport, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Program Director responsible for shaping the strategic direction of healthcare programs and managing customer relationships. Key Responsibilities Manage all aspects of p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Quality Director

    Program Quality Director

    VirtualVocationsSouthport, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Program Quality Director (PQD) to lead quality initiatives for a new air traffic control system. Key Responsibilities Owns quality planning, performance metrics, risk in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Project Director - Life Sciences

    Project Director - Life Sciences

    ClaycoIndianapolis, IN, US
    serp_jobs.job_card.full_time
    Project Director - Life Sciences.Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across Nor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Innovation Program Management

    Director, Innovation Program Management

    Delta FaucetIndianapolis, IN, US
    serp_jobs.job_card.full_time
    Director Of Innovation Program Management.At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service.As a leader in the pl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sr. Director - Projects

    Sr. Director - Projects

    Eli LillyIndianapolis, IN, US
    serp_jobs.job_card.full_time
    At Lilly, we unite caring with discovery to make life better for people around the world.We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sr. Director - Operational Excellence and Transformation

    Sr. Director - Operational Excellence and Transformation

    Eli LillyIndianapolis, IN, US
    serp_jobs.job_card.full_time
    Senior Director, Operational Excellence And Transformation.At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day